Rock Valley Credit Union Clifford Ave, Loves Park

Rock Valley Credit Union Reviews

• J

  Justin Clarke
  1

  I have been with Rock Valley FCU for over 15 years. They are ok with regular deposits/withdrawals and car loans. The things most banks are pretty good at. If you need help beyond that, expect excuses on why they won't be able to do anything to help you. I have needed help twice and each time was directed to figure it out myself. Edit: I continue to have issues after I discovered that my address wasn't changed somewhere in their system. I have been using my new zip code to verify my accounts for a couple years and it always goes through without a problem. After figuring it out on my own because their customer service couldn't be bothered I just had a package ship to the old address because I selected to use the billing address as the shipping address. So even though I went in and manually changed it on the website (because the app is basically useless) I need to either drive an hour to my old address and hope to get my package or spend hours on the phone with customer service about my package (knowing they will say there isn't anything they can do). Thanks RVCU! At least I know I can always count on you to be more trouble than your worth.

  Response from the owner

  Justin, We are sorry to hear about your difficulties with us. I totally understand your frustrations. We would love to follow up and see how your experience is going currently and to talk over this issue with you. Thank you

• C

  CUMBIRD tv
  5

  I've been with this credit Union for many years and they've always worked with me whenever there's been an issue. They're very kind and I've recently even refinanced my auto loan through them which they saved me a lot of money on and it was very fast and simple. It was actually my first refinance but they helped me through the whole process which again was super fast and easy.

  Response from the owner

  Hi there! We are always here for our members and always strive to provide the best support we possibly can. Thank you for allowing us to work with you on your financial journey and save you some money along the way! And as always, thank you for your membership.

• T

  Taylor Griep
  1

  Within the last few months I have been so disappointed with this bank! I've been with them now over 2 years. And never had any issues until recently. The customer service is horrible ! The tellers are extremely rude and disrespectful . I have my vehicle loans with them and my personal accounts. And seriously considering closing and switching everything. I've tried reaching out for help and have gotten nothing . I am beyond upset with how they treat their members. If you want to be treated with respect go somewhere else. Not a bank I would recommend .

  Response from the owner

  Taylor, We are sorry that our service was not up to par. We are constantly working day in and out to better our member experience. We would love to get in contact with you and resolve any issues you may have. Please give us a call at (815) 282-0300 or email us at [email protected]. Thank you

• K

  Kristina Redington
  5

  I have banked here for well over a decade. I also am on my 2nd car loan with RVCU. Customer service is always great. I love the app where am I able to do remote deposits and transfer freely between accounts and my loan. I recommend them often.

  Response from the owner

  Kristina, Thank you so much for sharing your kind words! We are always working hard to provide the best products and services for our members. Thank you for your membership

• V

  Vanessa Cultra
  1

  Service has steadily gone down hill the last 5 years. Hours are reduced so much that anyone working a full time job can hardly access to do anything. Only Saturday option is drive through but you really can't do anything more in the drive through than you would at an atm. And they don't answer the phone. They have completely demolished the youth programs, which is a terrible long term plan if you think about it. Will be switching to another CU

  Response from the owner

  Hi Vanessa - We greatly appreciate your feedback and we hear you. On the contrary, our PTMs are accessible 24/7/365 for members and non-members alike. These machines make it that much simpler for busy people to bank on their own time! From accepting cash and check deposits to making loan payments, they can do just about everything. In regards to our youth programs, we still have several options open for you and youth! Please give us a call at (815) 282-0300 so we can fill you in! Thank you

• K

  Kelani Austin
  5

  I’ve recommended this credit union for years when asked where I bank. I’ve always received exceptional customer service and great rates on loans. However, this year I must say I’ve seriously considered closing my account here due to the fact that I needed $2000 for my daughter’s tuition and was turned down. I had to call the loan officer after 3 weeks of waiting for this response. I’ve never been late on a payment and have an exceptional payment history regarding my other bills and credit. They let me down when I needed just a little help. ***update 10/3/20**** I just wanted to say thank you, thank you, thank you to Dan P. Lending Manager, who helped me out by working with me on 10/2/20 and making things happen all in one day, above and beyond what I anticipated. He took the time to listen to me and explain everything with empathy. I really appreciate what you did Dan; you were a light in this horrible situation this week. I will continue to keep my business here and keep the referrals coming because I believe great people work here and they actually care.

  Response from the owner

  Kelani, Thank you for being a long time member. We completely understand your frustrations and concerns, and would love to follow up with you to answer any questions you may have. Please call our Member Contact Center at (815)282-0300. Thank you

• D

  Debi Palmeri
  5

  I seriously don't know where to start. The application process for the refinance of my auto and home were both quick and easy. Questions were answered right away. Helpful and friendly.

  Response from the owner

  Hi Debi! Thank you so much for your review. We are glad to hear that your experience with our Lending department was awesome!

• L

  Lauren Jaffke
  5

  I have been banking at Rock Valley Credit Union for over 20 years. have always been treated with respect and a very friendly knowledgeable staff. When my account was hacked and most of my money taken, I had it back within 10 days. When the same thing happened to my husband at his bank, it took weeks of visits and phone calls to get his money returned!resresp

  Response from the owner

  Hi Lauren! This is great news! Our staff works tirelessly to provide the best service for our members. On that note, thank you for placing your trust in us!

• J

  Jerome Finley
  1

  This is just a recent visit. Over all service has gone down hill badly. Lobby closed on Saturday. Lobby does not open tell 10:30 a.m. If you have cuna insurance good luck getting rockvalley to do anything. I personally had to contact cuna to get the loan insurance started. After speaking with rockvalley several times. Over all a very bad place to bank at anymore.

  Response from the owner

  Hi Jerome, We apologize that your recent experience was not up to par. When you get the chance, please call our Member Contact Center at (815) 282-0300 or email [email protected] and let us know how we can make things right. Thank you

• T

  Theo Sutton
  1

  Been paying my car loan through this branch for almost a year. I've always been happy going to this branch until today. Today they refused to take my money for my car payment since I don't know my account number. I told the teller that I've never known my account number, I just show my ID and give my SS number and I make the payment. It's easy. 5 minutes I'm usually in and out. She went to tell me that It was impossible that I ever made a payment there. Like hell it's impossible. I can prove every car loan payment I've made at this branch. I know that I've been making my car loan payments. Don't tell me that I'm lying. Why would she even tell me that I'm lying? I think she didn't know how to do her job, so she essentially told me to leave and come back with my account number. So, I started walking toward a Different teller that took my payment last month. She went ahead and told them not to help me unless I have my account number, and not to look it up. Apparently she's a supervisor or Manager. Like, what the hell, Why tell people that know what they are doing not to help me? Really???? I can understand not knowing how to do your job, but to go out of your way to tell others not to help me is just rude. I really doubt that I will ever go into this branch again. I don't need drama at a Bank. And I shouldn't have to fight for them to take my money.