U.S. Bank Branch N Pinal Ave, Casa Grande

U.S. Bank Branch Reviews

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  Colby Myers
  1

  Wish I could give them zero stars. I spoke with Edward one of the district managers here about a consistent problem my wife and I have been having at one of the other US Bank locations. He skipped around the problem and didn't have any desire to solve the real problem. They have chosen to cancel my accounts because of the words of one of there employees. They refuse to review the video of the particular argument. Stay away from U.S. Bank. Don't take my words for it, just search "US bank reviews" in Google. They have one star out of 5. I can't even find 1 review where they rated them more than 1 star. They will cancel your accounts if you request any form of customer service. Don't bank here, you will regret it!!!!

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  Lyndsey Raxter
  1

  I called a couple days in advance to confirm a notary would be on site the Sunday I was driving to this US Bank location which was an 1.5 hour drive from my home as I was meeting someone there to sell my motorcycle. They confirmed they would indeed have a notary there that day and went a step further and personally confirmed with the notary to bring her book and stamp that day. The Sunday comes and I arrive at the bank. There is no notary.... her schedule had been changed and they would not allow her to come in as it would be overtime. No one thought to call the customer who specifically asked about the notaries absence just days prior. I inquired while there if they could call in notary to for the one item but they said they wouldn't because they didn't want to pay her the overtime, even though I had driven 1.5 hours and made arrangements with my Buyer. There was no other notary available in town as it was a Sunday and we had to drive another hour out of the way. US Bank handled this situation quite poorly and I am considering taking my money elsewhere over this whole ordeal.

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  Lance Johansen
  1

  Worst customer service I have ran into in the last 10 years. Lackluster customer service and will say anything just to get you off the phone. Maybe they are understaffed but it clearly shows.

  Response from the owner

  Hello Lance, we are concerned to hear that your recent experience with our Casa Grande branch wasn't pleasant. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #4297 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

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  Aaron Martinez
  5

  The staff are knowledgeable and very personable. They create a fun friendly environment for each and every visit.

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  wes moss
  5

  These guys are great. Every time I come in, they are very helpful and friendly.

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  Cliff Beach
  2

  Have not been in it yet do not have a r!ting yet.

  Response from the owner

  Good morning Cliff. Thanks for leaving a review. I hope that once you're able to visit this location, you'll enjoy it. Take care and stay safe. ^Heather

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  Alana Hardman
  5

  Everyone at this bank is AWESOME! I go out of my way to go to this branch!