U.S. Bank Branch Santa Fe Ave, La Junta

U.S. Bank Branch Reviews

• e

  enduring reserve
  1

  A check drawn off of a US Bank account and they still charge a fee to cash the check just because the person you wrote the check to does not have an account with US rip off bank! Well it's time for me to get a new bank. US Bank and all their fees and poor customers service at the local branch. Long lines and no one in a hurry to help out a customer!

  Response from the owner

  Thank you for reaching out with your review. Check cashing is typically a service provided to those who have a checking or savings account with us. For those who don't have an account we can still provide the service and there is a fee of $7.00, if the check is over $50.00, for the service being provided. If you have any questions or if you'd like to discuss this in further detail, please contact Customer Service at 800-872-2657. Representatives are available 24 hours a day, 7 days a week. Respectfully ^Caitlin

• S

  Senior Kad
  1

  Very disappointing that the manager does not take care of her elderly customers like she should. If it's a unusual transaction questions should be asked to make sure that those customers are doing the right thing. at this point I would not recommend banking at US Bank especially in la junta and that saddens me to say. called customer service to complain said I'd get a call from a supervisor within 48 hours it's been two weeks and still have never received a call. Does not seem like US Bank cares about its customers at all.

  Response from the owner

  Oh no! I'm sorry to hear about your experience at the branch as well as the lack of follow up by our Customer Service Department. We never want a customer to think that we don't listen to their concerns and take them seriously. We would like the chance to talk with you further about your experiences and offer our help in any way we can. Please email your phone number and reference #5511 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Kim

• D

  Devon Lozano
  1

  HORRIBLE! They were sued in 2016 for 55 BILLION for manipulating transactions to force the customer to incur overdraft fees rather than posting transactions chronologically as they occur (like every other bank), and it seems they are back to their old tricks! Even when it is their fault for taking 2+ weeks to post a transaction, they do nothing to help! Their customer service is a TOTAL JOKE! As for their fraud department, they take 6+ WEEKS to refund your money if someone steals it! Someone steals your card and uses all your money? Hope you don't have bills soon because they won't investigate anything for WEEKS! I joined up with them on impulse because I needed a local bank, but I will be cancelling my account at the end of the month!! WORST BANK IN LA JUNTA AND PROBABLY THE WHOLE NORTH AMERICAN CONTINENT! Go to TBK instead!

• T

  The Big Kahuna
  1

  Have a checking and money market savings account and i am getting killed all the time transferring money between my accounts and the kids accounts. Very unprofessional and lie all the time to customers. Plus all the fees this bank charges is outrages. Well time to go somewhere else outside of the valley.

• D

  Dreamworks Kennel
  1

  Sad they won't give loans to people who's been with them years almost 750 credit score and still deny the loans about to switch banks totally as it seems they won't help there customers but rather help people without having a account with them

• R

  Robert Theobald
  1

  Much better banks. They never want to help with anything. Lied about my son opening an account then denied it to my face. Went to first national and now am very happy.

• J

  John Jones
  5

  Always a pleasure to go into the bank. All of the staff are extremely friendly and willing to help. One of the best banking experiences I've ever had.

• A

  Ashley Ray
  1

  The manager is very unprofessional. And on top of that when i had an account there I was trying to transfer money into my other bank account and it would take almost a week to go through!

  Response from the owner

  Hello, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• J

  Jason
  1

  Terrible experience. Terrible customer service. The manager SHANDRA??? very unprofessional. Highly ANY other bank in la junta or rocky ford.

• M

  Michelle Romero
  1

  VERY DISAPPOINTED with the customer service, do not recommend. The manager had piercings and wore jeans???