U.S. Bank Branch Telegraph Rd, St. Louis

U.S. Bank Branch Reviews

• P

  Pedro Ordonez
  1

  Awful experience. I went to open a savings account at this branch. The employee was rude, she choose and open the account without my consent. When I asked her what type of account you open?. Her response was is on those papers I just gave you so you can read them and see how your account works. Closing my account soon there.

  Response from the owner

  Hello, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1918 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee

• J

  Jennifer B
  4

  Great service. My son opened an account. Katy did great! However I'm allergic to mold and got a headache within 20 mins of being there. I can smell the mold.

• M

  Muntazar alsaegh
  5

  My wife had an appointment at another branch to close on a loan and it fell through but we contacted Sue and she agreed to take her last minute. She was courteous, professional, and very helpful. she took the time to explain everything to both of us and went out of her way to help us with some other transactions.

• B

  Bill Thompson
  1

  One of my employees shared with me the other day who works at the window at this location. I'm apt to forgive. But, I never forget a face, especially one of someone who made such a spectacle of herself in my place of business while wearing a bank employee badge. To add injury to insult, she wrote an "epistle" of falsehoods on my business on Google. Well, Karma is you know what for the young lady whose first name starts with a "U". US Bank is a bad judge of character, allowing someone like this to behave like she did and have a bank employee badge on during that event. I won't be doing business here, ever. And if I am successful enough with business contacts spanning an almost 24 year career in St. Louis, neither will they.

  Response from the owner

  Hello Bill, we are concerned to hear of your experience with one of our employees. We would like the chance to talk with you further about your what happened and offer our help in any way we can. Please email your phone number and reference #8408 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• R

  Ron Powers
  1

  The bank is extremely prejudicial to low income individuals. Had my relative on disability payments with a perfect credit history apply for a Visa credit card from them. They rejected him. I filed a complaint with the Federal comptrollers office after a female bank Representative told me the reason was because he was only getting those payments. The Feds forced the bank to give him his credit cards since what they done was against federal law. The bank representative that warned me was fired. Second issue, I had checking account their for years and a lot in IRA. They made some recent changes in their checking account policy that unless you keep at least $1,700.00 USD in the accounts you would be forced to pay $20.00 each month plus they were going to charge $2.00 if they sent you a bank statement, and none if you had an online account. To get an online account you must open up a debit card. This is blackmail since I do not want a debit card. I closed my checking accounts but before they would close them and give a check back only I had to tell them why I was closing my account first. Very rude and dishonest bank.

• R

  RON PULLER
  1

  Do not use this banks Visa card. The credit card company is in bed with big businesses they pay them a lot of money for credit card transaction fees. If you have a dispute with them your case will go in the businesses favor. This is a violation of consumer credit laws and they should be investigated by the government.

  Response from the owner

  Hello Ron. Your post is concerning to us and we would like to have the issue looked into. Please email us at [email protected] with your phone number and include reference #939 in the subject line. One of us will be happy to give you a call within the next 24-48 business hours to offer our assistance. We look forward to speaking with you and hope to help resolve the issue quickly. Thank you. ^Ryan

• Z

  Zachary Jones
  1

  They'll leave a family starving out of state ( one with no u.s bank branches) rather then help send them a replacement debit card to there hotel which apparently there not allowed to do. The branch manager was awful and hung up in my face. Absolutely no customer service.

  Response from the owner

  Hello, Zachary. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• F

  Frank Bier
  1

  You cannot reach anyone by phone at this branch all you get is a recording and it says the lobby is not open when it is somebody needs to update their communications

  Response from the owner

  We apologize you couldn’t reach the branch when you called, Frank. You are always welcome to call Customer Service with any questions about your account at 800-872-2657. We'll be sure to update the recording as the lobby and drive-thru are open daily from 9:00 am to 5:00 pm and until noon on Saturdays. I hope this helps and you have a great day. ^Larisa

• S

  Shruti Barot
  1

  Well, like all other bank this bank is nice so far, but the older lady who work as a teller is pathetic, slow service, and have a kind of attitude and she expose racism, it would be better to drive a point mile further to the bank at schnucks, or may be this branch need to hire new young staff, who knows drive-thru is made to make thing fast nd convinient.

• D

  Daniel Suda
  1

  Customer service is horrible, the ladies are more concerned about snippity answers than helping my 92 year old dad that has had 2 strokes and is wheel chair bound. Terrible manners!

  Response from the owner

  Hello Daniel, I am so sorry to hear about the experience you and your father had at the branch. I would be upset too if my elderly mother didn’t receive the respect and service she deserves. I want to be sure that all the issues you mentioned are addressed and that your father gets the assistance he needs. If you or your father would like to discuss this matter with us further, please email your phone number to us at [email protected] and we'll call you in 24-48 business hours. I hope we get the chance to talk with you further. ^Kim