U.S. Bank Branch U.s. Hwy, Florence

U.S. Bank Branch Reviews

• b

  brian lind
  1

  Terrible. Lobby is closed, no one will answer their phone and when you leave a message they won't return your call. I can't wait to withdraw my 300K from this bank that is getting .003% interest. I would not recommend

• K

  Kathy Goins
  1

  ***Drive thru issues continue Drive thru takes entirely to long. 1 out of 10 times did I get in under 5 mins. Typically I am waiting 15 mins to a half hour. Something needs to be changed. It's a joke. 2-17-21 Another drive thru issue. Arrived at 10:06 pulled up behind someone at the console. The other lane just left. Because they only have 2 lanes open at a time. So there are 2 vehicles here for service total. I just pulled up to the console at 10:22. The person in front of me should have been asked to come inside to take care of his 18 minute transaction. 3-1-21 Drive thru delays...arrived at 12:08 and left at 12:37. You tell me the issue.

  Response from the owner

  Hello Kathy, I understand the frustration a long wait can cause. If you have concerns you would like to discuss with us further, we welcome the chance to talk with you. Please email your phone number and reference #9611 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim

• S

  Sydney Tanner
  2

  Not only did I get rear ended by one of their tellers while I was in line for the drive thru but the other teller that was waiting on me was extremely rude, he didn't even say anything to me besides, "I'll be with you in a minute" Didn't say a word when he sent my receipt out.

  Response from the owner

  This is concerning to hear, Sydney. I hope you're okay and the two of you were able to take care of the fender bender. If there is anything else we can do to make things right, please let us know. Feel free to send us an email to [email protected] including reference number 4072. One of our Ambassadors will give you a call in 2 business days. We look forward to speaking with you. ^Larisa

• T

  Tiffany Duncan
  1

  I've never experienced such horrible customer service before until I tried going through the drive thru 10 minutes prior to closing. Not only did the man behind the window decline to cash my check, but he was very rude in the way he returned the items to me because he seemed to be in a hurry. Unfortunately, I had to drive across town to another branch to get this check cashed and deposited. I've had a relationship with us bank for over 15 years, with multiple accounts, and I wouldn't imagine being treated the way I was today. I plan on removing all savings accounts, checking, and other accounts from this branch. I do not recommend banking at us bank in Florence on 42 to anyone.

  Response from the owner

  Hello Tiffany, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch drive through. We want all of our customers to feel comfortable and taken care of during their visits and we're sorry to hear you felt rushed. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• D

  Diane Pelfrey
  1

  This branch is the WORST. They never answer the phone or return calls. The ATM is always broken. The lobby is understaffed. The location is hard to get into and out of.

  Response from the owner

  Hello Diane, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 3460. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• B

  Bobby Palmer
  1

  40 plus mins standing lobby waiting ridiculous ..about had enough need to move my money its all the time

  Response from the owner

  Thank you for sharing your experience, Bobby. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• a

  aaron cahill
  5

  Great customer service!!.....Eric, Brittany, Chris, Stacey & Jessie are amazing!!!

• J

  Johnathan Garcia
  1

  Terrible always has issues with the ATM, very unprofessional with the branch as well

  Response from the owner

  Hello Johnathan, I'm sorry to hear this. For immediate help with the ATM, please call Customer Service at 800-872-2657 to report any current issues. Representatives are available 24 hours a day, 7 days a week. We'd like to discuss your experience in further detail. Please send us an email at [email protected] with your phone number and reference number 2083. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• M

  Martin Rafferty
  5

  Super professional friendly and great management by Kathy. Most certainly the best chain in town.

• R

  Rju cloud
  2

  Wow. The wait! 25 mins inside.

  Response from the owner

  Thank you for sharing your recent interaction with us, Rju. It’s never our intention to take up more time than necessary to complete your banking tasks. We apologize your wait time was less than desirable. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9760. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa