U.S. Bank Branch W Capitol Dr, Milwaukee

U.S. Bank Branch Reviews

• B

  Barbara Golden
  1

  Extremely slow drive through! Extremely rude employees, lack of empathy for the customer experience! I work long hours if not for the convenience in health care I would never attend

  Response from the owner

  Hi Barbara, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1395 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• N

  N Jules
  1

  What is going on with this branch? I can't get to my safety deposit box at all. I can't make an appointment online regarding a safety deposit box, this branch is not showing up in the map section for available branches for in-person, virtual call nor phone call! I called another bank further north to find out what's happening and they were not able to reach the branch manager for this location on their personal line. Was there a flood or building issue? Leave a note on the front door then. Was there a robbery? Send email notifications to your customers and still leave a note or a human to answer questions. Lack of information leads to distrust. I can't trust this bank chain anymore so I will be finding another one that will allow you through the front door and answer the phone.

  Response from the owner

  Good morning, So. I apologize that you're having such a hard time reaching this location. In reviewing the branch information, it shows the lobby is open. We'd be happy to help you get an appointment. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4617. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• P

  Paula Green
  1

  If i could give 0 stars i would. I just moved to the area around this bank a few months ago i come here to deposit my rent payment and every single time i go here they are extremely unprofessional and very rude. They dont give you any greeting when you first pull up. They give you nothing but attitude after you start any transaction they act as though it is an inconvience to do their job that they get paid to do!! And it seems as though they purposely make you wait 25 to 30 minutes for any and every transaction their efficiency must be extremely low!! Very frustrating bank elsewhere if you value your time

  Response from the owner

  We are so sorry for the poor service, Paula. Please know it is never our intention to take up more time than necessary to complete your banking tasks. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 3288. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Jazmia Ward
  1

  Drive through customer service is horrible, I didn’t get a greeting at all. When I pressed the call a teller button she said all set have a good day not knowing I needed my money back a certain way. When asked she caught a attitude, just horrible service.

  Response from the owner

  Hello Jazmia, we're sorry to hear this was your experience. We'd like to hear more about this visit. Please send us an email to [email protected] detailing the experience, including your phone number. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• D

  Derrick Boyle
  1

  I tried to pull money off there atm using a netspend and the ATM chewed up my money. Horrifying experience. In other words the atm said it released the funds but nothing came out. You decide

  Response from the owner

  Hello Derrick, I'm sorry to hear about the experience you had using the ATM. Did you ever receive the cash from the withdrawal you attempted? If not, we recommend that you reach out to Netspend to file a dispute on the transaction. I hope you are able to recover your funds quickly. All the best, ^Kim

• R

  Ruby Griffin
  5

  I has no problem with U.S. Bank so far. Good !

• L

  Lisa Safranek
  1

  Literally 37 minutes to get through the drive through. There were 4 lanes open, 2 cars in front of me. Absolutely ridiculous.

  Response from the owner

  Hello Lisa, thanks for sharing your experience. We certainly don’t want to lose your business. We're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. If you'd like to discuss this in further detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 8030. Thanks again. ^Heather

• M

  Mark Amabor
  5

  Great food great service good prices

• J

  JerGat X
  1

  Had to wait almost an hour to see a banker

• R

  Ron Mc
  2

  Read the fine line when open a account