U.S. Bank Branch E Sauk Trl, Sauk Village

U.S. Bank Branch Reviews

• R

  Rachel Asplund
  1

  US Bank needs to give better training to their workers. The manager Larry Anderson does not give correct information. Terrible workers that don't have a clue what they are doing.

  Response from the owner

  Thank you for taking a moment to share your experience with us Rachel. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 0171, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

• T

  Ted Michalopoulos
  1

  Horrible branch. Have no clue how they keep this place open. Came in the middle of the day, lobby completely locked up. No signs on the doors indicating why. I try to avoid this branch at all costs but unfortunately it's the closest one to me.

  Response from the owner

  Thank you for taking the time to share your feedback, Ted. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. Kind regards, ^Kortnee

• M

  Mary Molina
  5

  I want to thank Donna and 2 other tellers who were working on the morning of Saturday March 7th. I came into the branch to exchange Euros to US dollars, which is not an easy task. Donna took her time with me and with the help of the other 2 tellers, was able to complete the process. I left this branch very happy with their customer service. Thank you!

• m

  mike johns
  1

  The African American male bank manager is rude and takes his power to his head. He needs to not add emotion with business and do his job. How can I talk to his boss is the question?

  Response from the owner

  Hello Mike, Thank you for reaching out and for bringing this to our attention. We'd really like to speak with you about your experience so that we can have this properly addressed. Please send us an email at [email protected] with your phone number and reference number 2029. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

• b

  bronze & feathers
  1

  Horrible customer service displayed by Sheri Czerwinski. The banker was rude from the moment I sat down at her desk. This was my first and last visit. It's apparent the lack of customer service diaplayed by Sheri was normal behavior. I initially visted the branch back in August to open a new account, due to fraudulent activity on my account. Sheri was suppose to assist with opening a new account for me and neglected to ask for certain documents, due to being unprofessional. I'm receiving rude phone calls in October from the teller stating I can't use my account. I don't have an issue with bringing in the documents, but the poor communication skills displayed on Sheri behalf was disgraceful. I don't want this teller to contact me for any reason, after stating that to Sheri she could have her manager or another teller contact me. I'm only giving a one star in order post this review. Sincerely, dissatisfied customer

  Response from the owner

  Thank you for taking the time to review our Sauk Village Branch. In some cases we will need to ask for further documentation after an account is established. We would be happy to speak with you about the issue and ensure it is looked into further. Please send us an email to [email protected] with your phone number and reference number 3335, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• K

  Katie A
  1

  This branch has the worst response in follow through with its consumers. I was bounced around backwards and forwards related to an issue from being told to call an 800 number to being referred right back to the branch. I drove to the branch to handle the issue and was sent back to use an 800 number. I had to call risk management and finally they obtain the manager who magically appears. I asked for just an email follow-up an that doesnt even get done. What is the point in banking here if you never handle any concerns or even follow up?

  Response from the owner

  Good morning Karen, Thank you very much for taking the time to bring this to our attention. We expect that all of our customers are able to have their concerns properly satisfied, and I'm so sorry to hear that this wasn't the case with your interaction. We'd really like to speak with you about what happened and help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 1938. Once we receive your phone number, we'll give you a call as soon as we can, within 24 business hours. We hope to hear from you soon. Thanks! ^Caitlin

• C

  Crystal Hawkins
  1

  lenders waist your time if you dont qualify for a loan by acting and processing your paper work. they are too slow to forward conversation that details reasons for not meeting the criteria. they responded that they are not allowed to voice your statistics if you tell them everything about your personal debt to income information before running your credit. they ask alot of questions and act like your going to get lucky on a loan even though the chance is unreasonable. Don't come here thinking they are straight forward they love to talk and laugh about how you disqualified. They love to get all your information so they can look like they are processing potential loans when they already know the requirement factors.

• P

  Peter Sayarath
  5

  The drive-thru teller was nice and very informative.

• J

  Jerry Mandering
  1

  This is the worst bank and the worst location! Barb the assistant manager was so rude and awful I closed my account! Travis the president was very professional and apologetic about how horrible Barb was to me and actually took over the transaction so he could close my account ( she refused)

  Response from the owner

  Hello, Jerry. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• K

  Karen Tucker
  5

  This branch is close to home with long time employees. They are a great group of people. Do all my banking here.