U.S. Bank Branch Riverside Dr, Mount Vernon

U.S. Bank Branch Reviews

• B

  Benjamin Branigh
  5

  If more people had went to college for this field then banks wouldn't be understaffed, Unfortunately Noone was trained like how farm ma and pop families pass down traditions as bank telling generally isn't in the family. The Lobby is Bilingual. The tellers treat everyone equally. My favorite thing is/was that whenever I needed money from the ATM I can choose 20s or hundreds, not every ATM has that option. Thank you US Bank Mt Vernon!

• S

  Sarah DeLaFuente
  1

  Waiting for over 35 mins in drive through is unacceptable. I understand delays , but if the lobby is going to be closed at least make sure the ATM machine is working properly. Employees should be checking the atm daily. The teller wasn’t surprised to be busy , so making sure you’re staffed adequately is most important. It looks bad when you have a guy giving tickets to people because you’re closing and is in a hurry to leave instead of inside helping . I really hope you guys can get more efficient.

  Response from the owner

  Thank you for taking a moment to share your experience with us, Sarah. We are sorry to see that you waited so long to speak with someone and hope to see that your next visit is more efficient. If you would like to discuss the situation further, please call and ask for the branch manager. Thank you. ^Ryan

• A

  Ali Vargas
  5

  I would just like to say I had a great experience at this branch thanks to the branch manager Gustavo. I came in to deal with a couple of issues and the tellers told me I would have to wait until he was finished with his clients. I honestly was a bit annoyed at first as I had limited time. Once he was free Gustavo did an amazing job attending my needs. He was super personable, and very professional. He made the process of opening a business CC account painless. This is the perfect example of how to offer your best customer service. Please keep him there!

• B

  Beth S
  1

  Been banking with US bank for over 25 years. Have a business account with a trust account so we do not have an option to place large checks in the night drop, need a receipt. We Have found that waits are way over 35 minutes every time we go. On Saturday been first in line at 9:00 am, and they didn’t open 20 minutes after that....for service. We just left.... Now learned that the downtown branch will never open so this is the way it will continue into the future even after Covid delays. This is unacceptable. I have no online app option when large checks over $3,000 are involved. I will be closing our account due to the unacceptable level of commitment required by us to make a deposit. So sad about this.

  Response from the owner

  Hello Beth, thanks for sharing your experience. We're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We don’t want to lose your business and would like to discuss this in further detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 8080. Thanks again. ^Heather

• E

  Elizabeth Edge
  5

  The best experience I have ever had at a bank. It doesn’t look like much from the outside but the staff are so helpful! I was in the process of switching over to US bank from another and the employee that helped me was so great! She was so helpful and explained everything that was happening and what things meant. I’m still pretty young so I don’t know a lot about banking. She went above and beyond giving me advice on things that we didn’t even come in for but needed help understanding anyways. WONDERFUL!

• c

  chris kinsland
  1

  Wish I could give a one star review every day you make me sit in your drive through for 15 minutes. You shouldn't need my social security number to do my company deposit. This new system sucks and I wish my company would change banks. Update... And you forgot to give back my drivers license yesterday. Another reason I don't want to give you my info for my company deposit. Ridiculous.

• E

  Ed Rossal
  1

  My experience with Us Bank has always been bad unfortunately and has only gotten worst to the point that is time to share what's been boiling up inside. This last shady move from the Bank to one of my sons did it for me so here is my story. Back in 2010 we joined Us Bank and only because as an employee back then it was mandatory you had to open an account for a direct deposit. Unfortunately we made the mistake of moving all our financial accounts here, the only reason we did that was to avoid the headache of juggling multiple accounts. Through out the years we have complaint of their un-reliable system that they praise so much and promote for their marketing. What finally made me loose my cool with this place is how they robed one of my sons with OD fees for a low balance of -$1.72 an issue that happen on his account for the first time. When the account went negative they made no effort to inform us in any way as they claim they do. We were never notify via e-mail, text, phone or letter until the second OD when they e-mailed us finally. When we try to get management to address the issue they were like leaches unwilling to reverse any of the fees they were sucking us for. The only time this bank is there for you is when you open an account and when they rob you legally with fees in situations like this etc specially here at Us bank. I hope you think twice before you open an account here this place is been a headache for too long now. Unfortunately leaving this jerks is not that simple because you have everything financially setup through them on everything you do. But time does takes care of everything and the first opportunity I get to leave them I take my business some where else where my business will be welcome. Please do note: Not everyone at that branch are a pain in the rear, we have also had the pleasure to deal with very pleasant and respectful staff that deserve credit for the professionalism. Management there specially Antonia and the other Jerk a pain in the rear money sucking leaches.

• J

  Jamie Wilson
  1

  I hate this bank! if my job didn't use this bank for our payroll I would never come here. it is the absolute worst! it takes so long to go through the drive through. it's ridiculous! Anybody that's ever had to come here knows exactly what I'm talking about!

  Response from the owner

  Thank you for taking the time to leave us a review, Jamie. I know how frustrating long wait times can be and I'm sorry for any inconvenience. The well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily adjusted our operations to promote safety. I hope you were able to get the assistance you were needing. All the best. ^Michael

• R

  Robert Olivarez
  1

  Worst experience ever never banking with this bank they want your whole live details just to cash a check. And have the nerve to lie and say its a federal law for me to have to give them my social and work information just because I don't bank with them !!! Don't bank with this bank worst experience ever !!!!

  Response from the owner

  Hello Robert, thanks for leaving a review. I understand you were asked for identifying information when trying to cash a check. Banking regulations require us to 'know your customer' which is why we asked for this information. I'm sorry you feel uncomfortable with the information requested. If you'd like to discuss this in further detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 8051. Thanks again. ^Heather

• D

  Dain Hellstrom
  1

  Was awesome, just awesome what can I say, deposited a check from a family member who also banks here at this branch and shares the same last name as me from his account to mine and the funds were still pending a day later which I needed the following day by 4 so I could get my vehicle out of the shop before the weekend when they close. Ya super happy....

  Response from the owner

  Hello Dain, I understand it can be frustrating to wait on the availability of your funds. Please know it is never our intention to disappoint our customers. We'd be happy to speak with you and review your account as this will help us determine the reason for the extended hold. If you like, send us an email with your phone number to [email protected], including reference number 1776. One of our Ambassadors will call you within 24 business hours or sooner. Thank you and we look forward to hearing from you. ^Larisa