Alaska USA Federal Credit Union Reviews
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Matt G1Terrible banks to do business with. After 12 years I went to BECU. In recent years this banks practices have gone dramatically down hill. There seems to be a big disconnect between the branches and they're member services call centers. Tami, the branch manager at this bank was completely useless - failing to return my calls as promised and unhelpful in helping to work with me. The branch managers are nothing more than glorified front office admins under empowered anything to help their customers. Shame on you Alaska USA, you used to actually care about your customers.
Response from the ownerHi Matt, we truly appreciate you taking the time to share your feedback with us. We're sorry to hear that this was your experience. Your feedback will be shared with upper management for review. If you'd like to speak with someone about your experience, please send a good phone number to [email protected].
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Barbara Riley5This is the best banking business that I've ever dealt with!! They are so kind and extremely helpful!! They are so much appreciated as well!! Thank you for your loyal business!!
Response from the ownerHi Barbara, that's amazing, your membership means the world to us! Looking forward to many more years together.
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Nic Lee5Top notch customer service online or in person. In 19? years I may have had a few issues pop up but they were resolved quickly and courteously.
Response from the ownerHi Nic, that is awesome to hear! We appreciate your kind words and loyal membership!
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jay palmer5Best credit union around! Easy in ready out and always very helpful!
Response from the ownerHi Jay, that's awesome to heat! Your membership means the world to us.
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Boyd Jordan1Poor customer service. Turned our account over to the state as "dormant" with poor due diligence in attempting to notify us. When we contacted them at the branch they couldn't have cared less.
Response from the ownerHi Boyd, we're sorry to hear about your negative experience with us. We'd like to review your situation and see if there is anything more we can do to help. Please send a good phone number to [email protected] so we can give you a call.
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Dianne Luding5I love my AUSAFC! Great customer service!
Response from the ownerHi Dianne, that's amazing to hear! Your membership means the world to us!
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Viktor Kovalyuk1I'm used over 10 years. Never more used.
Response from the ownerHi Viktor, we're sorry to hear that. We'd like to review your situation and see if there is anything more we can do to help. Please send us an email to [email protected] with a good contact number so we can have someone from our team reach out.
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Elizabeth Edge2I have had the worst interactions with Alaska USA, this branch and others. I never leave getting what I wanted and have to come back. That or someone previously messed something up and then I have to fix it the next time I go in.
Response from the ownerWe're sorry to hear that, Elizabeth. We would like the chance to fix this. Please contact our Member Service Center at 800-525-9094 or [email protected]. One of our team members would be happy to speak with you so we can get this corrected.
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Z. Hominid5Great bank! Open seven days a week. Wow. Terrific, truly courteous, and helpful staff. Bank staff is good.
Response from the ownerThank you for the kind words, Z.! We're happy to hear that we met your expectations. 😊
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sean fox2A closed all the branches near me, When I call customer service they said if I don't like it I can change banks
Response from the ownerThanks for reaching out to us, Sean. We’re sorry to hear that and we’ve forwarded your experience to the appropriate manager for review. Your membership means the world to us and we’re here to help. As a member of Alaska USA, you can conduct transactions such as deposits and withdrawals at 5,600+ shared branches worldwide through the CO-OP Shared Branch Network. There may be a shared branch that is more convenient for you. You can find a shared branch near you at co-opfs.org/Shared-Branches-ATMs. Remember, you can also view your account balance and transactions, transfer funds, and more using the Alaska USA app. For more information, visit alaskausa.org/service/ultrabranch. If you have additional questions, please send a good phone number to [email protected] so we can contact you directly.
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FAQs
1. How Can I Contact Alaska USA Federal Credit Union?
You can give them a phone call through this phone number +1 800-525-9094. You can also visit their website and fill out the application form online.3. How Can I Get a Loan at Alaska USA Federal Credit Union?
To apply for a cash loan, you can visit their website and fill out the application form online. If you are searching for same day payday loans, you can go to our website for more details.5. What Happens if I Can Not Pay Back My Loan?
Kindly talk to your lender if you are likely to fall behind on the monthly payments. Different lenders have different policies of overdue payment. Remember to check out carefully before signing any loan agreement.
2. What Is the Site Of Alaska USA Federal Credit Union? How Can I Access This Store?
Alaska USA Federal Credit Union is situated at 315 E College Way, Mount Vernon, WA 98273, United States. Kindly take a look at the map and find the most convenient way to access it.4. Is Alaska USA Federal Credit Union an Agency or a Lender?
Alaska USA Federal Credit Union is a Federal credit union. To make your lending process hassle-free, we connect you wth a large pool of honest lenders over the internet. You can visit our official site to secure a small personal loan with no hard credit check.6. Does Alaska USA Federal Credit Union Offer Bad Credit Loans?
Yes, but if you want to higher your chances of getting approved, we can help you out! Just turn to our online service to get an installment loan even with your low credit scores.