U.S. Bank Branch E Hickory St, Mankato

U.S. Bank Branch Reviews

• M

  Matthew Shultz
  5

  Why it's constantly labeled closed is beyond me , as the drive thru is open . However thanks to Covid the lobby is closed an by appointment only. Meanwhile the staff here are super awesome . What a lovely bunch of ladies .

• J

  Jen Wanderscheid
  5

  We use US Bank for both our personal and business accounts as well as our mortgage. We have always been very happy with the bank, and Lisa really gives it a personal touch! She is kind and funny but she also really knows what she's doing and how to help you with your finances. Love all the cashback perks with credit cards too!

  Response from the owner

  Hello Jen! Wow. Thank you so much for taking the time to leave this very complimentary review for your local branch. We're so happy to hear that Lisa has been able to help you out with any of your banking tasks during your visits :) Also, we're so honored that you chose us for your personal and business accounts! We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• B

  Brandon Santiago
  1

  The old lady that works there wouldn’t give me checks through the drive thru when I get them through the drive thru every other time I go.

  Response from the owner

  We are so sorry for the poor service, Brandon. Please know it is never our intention to disappoint you. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 3146. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• T

  Tiffany Reinitz
  5

  They are very awsome people to bank with. Ive been with this bank for couple yrs now and they are awsome. When u have a problem or question they are always there to help a customer out.

• A

  A B
  1

  $7 to cash a check if your not a customer. Hope that fee was worth the negative feedback. I have never heard of such a ridiculous charge.

• J

  Jim
  1

  They should answer their phone and/or their answering machine should list the hours they are open. Lame.

  Response from the owner

  Hello, Jim. We are truly sorry to hear you have had a less than favorable visit. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #8855 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick

• j

  jason eineke
  1

  Terrible customer service, always, long wait every time, and some very rude tellers!!!