U.S. Bank Branch Heritage Dr, Delafield

U.S. Bank Branch Reviews

• A

  AMM MAA
  5

  I've had nothing but good experiences at this US bank location. The staff is amazingly helpful. I am disappointed to hear about the negative experience the previous poster shared and I hope the bank terminates any employee who racially discriminates or treats others negatively because people of all colors should be welcome. Overall, my personal experience has been positive.

  Response from the owner

  Hello! Thank you so much for taking the time to leave this complimentary review for your local branch. Also, we will be sure to pass along the feedback for the previous reviewer and will conduct an investigation if necessary. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• D

  DeChon Sumler
  1

  I felt absolutely unwanted by the bank located in Delafield WI when I went in to get my bank deposits From a clerk that was at the desk. Im sure it was because of the color of my skin. Im from Little Rock Arkansas and I have never been racially discriminated against in my entire life. This lady deserves to either be re-trained or terminated, no business should tolerate that kind of behavior in there establishment. All businesses are made to be an example of what the future holds not a glimpse of the past. I am the Store Manager of Valvoline Instant oil change and we gross 7 figures a year, out of all the business we supply the bank for the community that kind of behavior is unacceptable! I will not step into that facility anymore and i will be looking for a different bank to take my deposits too thanks to your Unprofessional customer service your clerk provided today. Thanks

• U

  Unknown Unknown
  1

  A teller that works at this location named Jackie is so rude that I closed my accounts with US Bank. Everytime I went into the bank she was incompetent and acted like I ruined her day. She would talk to herself and mumble under her breath. After months of being treated poorly and being uncomfortable I had finally had enough. I know bank at a new bank where I am always treated kindly.

  Response from the owner

  Hello, We are concerned to hear about your experience and would like to discuss this matter further. If you would like to talk with us about what happened, please send an email to [email protected] and include your phone number. We will reach out to you within 24-48 business hours. Thank you.

• B

  Brandon Hainline
  1

  Claims to be 24/7 Banking.... everytime I try to log on or link any US Bank account number to any online service after 11pm Central time I get an error message saying sorry this service is unavailable at this time please try again later. Sometimes I cant log in at all period. At least my less funded credit union I have a better customer experience with....

  Response from the owner

  Good morning Brandon. Thanks for taking the time to share your experiences. We want to ensure you have access when you need it. We'd like to hear more about this. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 2484. We look forward to hearing from you. ^Heather

• G

  Grooove e
  5

  The folks who work here are patient, polite, and the service is quick and easy!

• C

  Cara Held
  5

  Great, staff is super nice and really helpful. Always makes my day when I go there.