U.S. Bank Branch W Grand Ave, Elmwood Park

U.S. Bank Branch Reviews

• J

  Jessie Morata
  5

  Been banking with US Bank for nearly a decade for both personal and business accounts and haven't had any problems in all that time. Apparently they're ranked #1 for customer service. Went in today for a cashiers check and the banker was courteous, fast and efficient. Thank you US Bank.

• C

  Carmella Shamoon
  1

  Never had an issue with the personnel. But US Bank has not made life easier by taking away a drive thru bank THEN drive thru atm. Having mobility issues made the drive thru the best solution. You can't get money out of a cell phone so digital banking is a NO. And of course how many branches have closed in my neighborhood? I'm paying every other bank for the use of their ATM. Maybe ask clients what they need in the future...good marketing skill. As for me I think it's time to move on to a different institution.

  Response from the owner

  Hello Carmella. Customer banking behaviors are changing, including a rapid migration towards digital and mobile banking platforms. As we evolve along with our customers, we’re continuing to evaluate our physical footprint and, in some instances, we closed drive-ups at select locations earlier this year. These decisions are not taken lightly. We understand that the closure of a drive-up can be disruptive for our customers and employees. We appreciate your feedback and have shared your comment with our branch operations team. Thank you. ^Ryan

• B

  Belle Perez
  5

  When I first opened an account with US Bank, several years ago, I had a bad experience and closed it shortly after. The banker that assisted me opened a Savings Account without my consent and in the long run, I ended up paying unnecessary fees. I banked elsewhere for several years until I moved into the area. My daughter opened her first savings account here. I had no plans to open an account but to my surprise, I did. The branch manager did such a great job building rapport and so I decided to give them another chance. I'm happy that I did. The staff is pleasant and I love banking with US Bank.

• C

  Chris o
  1

  It’s just so pathetic. And the manager ugh. They need better person running this place. Location is good.

• A

  ADAM Adams
  2

  Worker's are nice but unorganized and understaffed. Almost always a wait in line and it's a lucky day when there are two or more tellers working at once. The tellers aren't assertive enough to tell the crazies who want to complain or do complicated transactions to go and wait for a personal banker instead of holding up the whole line of people. As stated, the workers are nice and familiar but the organization is a mess and they are pushovers with customers at the fault of making everyone else wait. There seems to be no sense of urgency in those situations. If you can go to the downtown Oak Park one. It's beautiful and they actually staff the pace.

• L

  Lillian Ludkowski
  1

  I was assaulted by a US Bank employee after a contentious transaction. I was rude and so were the two employees who were involved. I swore at both of them as I was leaving the bank. The male employee ran after me and shoved me with his forearm as I was halfway out the door. The police were called and an investigation is in progress. I was angry, but the male employee had no right to manhandle me. There is a bank on every corner in Elmwood Park. Find another one to do business with.

• G

  Goy Wonder
  1

  Poor customer service. Take your banking needs to another branch or Different Bank Alltogethter.

  Response from the owner

  Good morning. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 3737 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• R

  Raffaele Signa
  1

  Incompetent staff always playing with people’s money. Save your time and go to chase. At least they’re willing to help you when issues arise.

  Response from the owner

  Hello Raffaele, Thank you for taking the time to reach out. I'm very sorry to hear that you feel this way. We'd really like to speak with you about whatever experience gave you this impression of us, and to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 7616. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• E

  Elaine Beauchamp
  1

  Only my 2nd time here and both times i had to wait around 30 minutes to see a personal banker. While the other personal bankers were standing around gossiping.

• M

  Mocha Mark
  1

  Really disappointed they closed the drive thru ATM. No signs, notifications or anything. Just shut it down.

  Response from the owner

  Thank you for taking the time to share your feedback, Mark. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa