U.S. Bank Branch N Columbia Center Blvd, Kennewick

U.S. Bank Branch Reviews

• m

  matt fountain
  1

  Constantly waiting to do business with US bank after the pandemic started. They need better staffing of the drive through. Been a member for 15 years and they need to get back to normal servicing. Banking is essential.

  Response from the owner

  Hello Matt, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• K

  Kelly Wooley
  1

  This branch is slow and it appears that they dont really care. I waited for an hour in line and only two of the drive through lanes were open. Why not schedule the third lane to be open? People were backed up in the parking lot in line creating a hazard for other vehicles trying to get to the other stores.

  Response from the owner

  Hello Kelly, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. We have temporarily adjusted operations to promote safety for both our customers and our employees. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• B

  Busy Bodies Fitness
  1

  Their hours during COVID-19 has been changed and not been updated online. They do not close at 4:30 they close at four, I asked the lady about updating the hours she was very rude at the drive-through and told me I could not deposit a check. They didn’t want to take my money because it was 4:01. They have to get some better customer representatives, I get that they deal with a lot of cranky people all day but that does not give them an excuse to be rude towards everyone

  Response from the owner

  Hello Kristina, Thank you for reaching out. We have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. ^Caitlin

• R

  RayS S
  1

  Experience with this branch, as well as others has been ok, except for slow service. BUT during the covid thing, has been aweful. Even when other banks have opened, US Bank remains closed. So, for anything other than simple transactions, you are SOL!

  Response from the owner

  Hello Ray, Thank you for reaching out about your experience. I know how frustrating long waits can be and I'm sorry for any inconvenience you've experienced as a result. We have temporarily adjusted our operations to promote safety. Many transactions can be completed digitally via online or mobile banking, or by calling our 24-Hour Customer Service at 800-872-2657. Respectfully^Caitlin

• K

  Kim Washburn
  5

  A branch in Spokane had incorrectly recorded information on my account leaving me only as an authorized signator. I tried several branches in Central Washington to fix the problem since I do not live anywhere near Spokane. Russ Carter took care of everything I needed and it was a breath of fresh air to find someone exceedingly competent. I had 59 deposits to make in addition and had one of the nicest tellers I have ever dealt with. I have read the other 3 commentaries about this bank and if the comments are accurate, this bank has fixed the problems experienced by them. I couldn't have been treated any better.

• D

  Diana Gonzalez
  1

  If I can give it a zero I would!! Have Columbia bank and never waited this long for a simple withdraw. So frustrating when you have to wait for over an hour. Other banks have already opened up! Why hasn’t this bank opened?

  Response from the owner

  Thank you for your feedback, Diana. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• J

  Jessica Perez
  5

  Our experience with Jennifer Retana has been absolutely amazing! Very professional, explained things to a T and better than any other Lender has. We truly appreciate how she values her clients.

• T

  Thomas Cox
  1

  Banker that works there has told me two things that were so incorrect. She has been working there forever she should know the policy's of the company. Send her through training or fire her. She is one of the most strangest people I have ever met in my life. Also upgrade you building its falling apart. Oh and Tuesday I will be there to pull out all of my money so have it ready.

• N

  Nathaniel McCann
  1

  I went to reset my password. They reset it, but then wrote the wrong temporary password. When I went back again, they said "Yeah, we can't help, come back tomorrow and talk to somebody else." I don't have time and am not sure if I have the patience to come back a third time, knowing they'll probably screw it up again.

• r

  robert kennedy
  1

  Since covid-19 the line is moving slower and slower. They should start opening at 9 again. It may free up some of the morning traffic.

  Response from the owner

  Thank you for sharing your feedback regarding the service at your branch, Robert. If you would like to discuss your concerns further, please email your phone number and reference #7276 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim