U.S. Bank Branch South St, Cerritos

U.S. Bank Branch Reviews

• N

  Nitin vaghela
  1

  Worst Staff, I went there for opening Business Bank account, I got appointment after a week so after a week when I got there with all papers. There was nobody on table whose appointment I got. After 15 min cashier who is Manager himself look at his computer and said there is no appointment in his calendar. I saw him written confirmation but he denied his service and told me to come after a week. His name was Francisco DaBroy something. He behave so badly and show too much attitude even though it's ther fault. Very unprofessional person. Management should take action.

• C

  Callie Fink
  1

  Not only can you never withdraw money from their ATM’s 90% of the time, but now it appears you can’t DEPOSIT money EITHER!!! I’m sorry, but you are a BANK!! Banks are supposed to allow you to withdraw and deposit money. This location is an absolute DISGRACE. I love US Bank, but this location is abhorrent. Don’t come here unless you want your time to be wasted. I live next to this location and now I have to drive to Paramount or Bellflower to use a working ATM. Whoever manages this branch should be ashamed of themselves. Get it together!!!!!!!

  Response from the owner

  Hello Callie, I'm sorry to hear you are frustrated with the ATM at your local branch. If you would like to discuss your concerns further, please email your phone number and reference #7178 to us at [email protected] and we'll call you within 24-48 business hours. Thank you. ^Kim

• K

  Kuo Liu
  1

  This location is one of the worst and full of headache and waste your time. Atm is always broken. For example, one time it ate my check deposit and never returned it. So I had to call customer service and file a dispute to get my deposited check back. And this is total waste of time. Secondly, the inside service is super slow. Their computer is always "lagging" per the teller and takes forever to get anything done. Avoid this location or go with another bank.

• r

  random stuff
  1

  Very rude tellers. 1st teller told me western union was off line so just wait and she’ll call me when it’s ready. Waited 30 minutes and watched her help other customers and the line got longer . She did not get back to me. I did not want to make a scene with other guests so I waited in line again for another 15 minutes and 2nd teller helps me. I told her why they never called me? Oh because they’re busy . But why let me wait endlessly ? Very very unprofessional . To end it all, no apology from anyone. But a sarcastic “have a nice day”. Really US bank?? Don’t go to this location - very rude tellers and no customer service at all. They think customers are crazy but they are the ones working so they need to understand the long wait and frustrations from customers ! Not just a whatever attitude they show.

  Response from the owner

  Hello, we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and referencing number 1023. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• R

  Red Tmac
  1

  Great people work there but can't use a calculator to save their lives. I went to get a loan and i was qualify for a less amount from what I requested. I should have taken the less amount loan when i had the chance. The 2nd loan approval took awhile and i had to pay the late fees which the manager said we were going to call to get off. Nope! never did. The Manager was on his lunch break and had his mortgage loan guy work on my loan which was denied. They tossed my credit cards into a line of credit. They told me it was only $72 a month for now. Lieee!! its $150 a month in pure interest. I got sucker again into losing more money.smh Very disappointing

  Response from the owner

  Hello Francisco, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1-800-USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• S

  Sylvia LP
  5

  This place deserves a higher rating, I called two other branches but nobody answered my calls. Josh at this branch answered all of questions over the phone, he was super friendly and helpful.

• T

  Tran Nguyen
  5

  Professional staffs. They know what they are talking about and were able to resolve the problems I had that the online customer service and US bank branch at Bellflower couldn't resolve. Thank you!

• S

  SEAN T
  1

  This branch and as far as my experience this bank in general is a very unprofessional institution. Took a Cashiers check made out from US Bank here just to be told by the SUPER RUDE teller that they had no money, very odd and unprofessional.

  Response from the owner

  Hello Sean. We are sorry to see that we did not have funds to cover the item you were looking to cash. For some larger items we may request that you give us a couple of days to prepare the funds. With that being said, we shouldn't be rude or unprofessional about it. If you would like to speak with us further about your experience, please send us an email to [email protected] with your phone number. One of us will be happy to give you a call within the next 24-48 business hours. We look forward to hearing from you. ^Ryan

• D

  Dhrumil Kharva273
  1

  Everything I went to this Branch bankers never call me to their desk and they are always busy on own stuff using phones or talking to other stuff. And all the 👋standing in a line.

  Response from the owner

  We are so sorry to hear this was your experience with your local branch, Dhrumil. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 3112. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Autumn Equinox
  1

  Bad customer service. I waited 2 hours to be told to call another branch. I am defintley changing banks.

  Response from the owner

  Hello Autumn, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team