U.S. Bank Branch W Indiana Ave, Spokane

U.S. Bank Branch Reviews

• A

  Alejandro Jefferies
  1

  Doesn’t deposit coins into your account unless they’ve all been rolled? This is literally the only branch I’ve seen that denies depositing coins into your account.

• g

  gods backhand
  1

  I have been with this bank for 7+ years and this branch has the most unwelcoming staff, the least helpful and worst customer service I receive anywhere I go. It’s a dread to even go do something as simple as deposit a check. The employees are rude. If this is the way you treat your customers maybe I should change banks. Super disappointing

  Response from the owner

  Good morning, thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location aren't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5668 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• h

  hunk gronk
  1

  The manager is the worst. Claiming to have told me to shut the truck off and that it was hard to hear. I couldn't even understand what she was saying to begin with. Miscommunication must be her strength I guess...

• C

  Consign Account
  1

  I arrived a couple minutes late and missed the interior or the bank for deposit. I deposited $ 5,000.00 into the atm and the people behind me were complaining. The branch were actually on the phone with them. Then they locked my account because I made a cash deposits of $5,000.00. It has been 10 days since they locked my account and I have not had access to this account and they returned checks and my payment were returned which made my accounts delinquent. Very Poor service. I understand that the ATM's at U.S. Bank are not safe for cash deposits and that I jeopardized the bank by making deposits of that amount. Check to attorney bounced and car in re-position status.

  Response from the owner

  Thank you for bringing this to our attention. It is concerning to learn that you’ve been without your account for so long. We would like to help. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 5371. Once we receive your phone number, we'll give you a call by the end of the next business day. We look forward to hearing from you. ^Michael

• P

  Patricia Lewis
  1

  7 cars deep in the drive-thru and 1 teller. Hours changed to 9:30-4pm. Notice says "Same Great Service" NOT EVEN CLOSE.

  Response from the owner

  Hello Patricia, Thank you for leaving your review and for providing your feedback regarding the current hours. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. If you'd like to discuss your experience in further detail, we'd be happy to speak with you. Please send us an email at [email protected] with your phone number and reference number 6467. Once we receive your number, we'll give you a call within 2 business days. Respectfully^Caitlin

• E

  Emily Hintzman
  1

  Long waits and poor customer service.

• M

  Mignon Phelps
  1

  I would give zero stars if I could. Branch manager Ashely has a lot to learn about customer service.

  Response from the owner

  We are sorry to hear this was your experience with the branch manager, Mignon. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 10185. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• M

  Michael McKay
  5

  Today I opened an account with them. They far exceeded my expectations.

• D

  Dhaffar Al Mansouri
  5

  I love and respect every employee work in that place, and I feel there they all my friends , I wish to them all to keep that spirit and all the Success in their life

• I

  Imogen Phillips
  3

  Sup Broseph Stalin leader of the Brolitariate, I see you there being all fiscal. But how about kicking some of that skrilla my way buddy.