U.S. Bank Branch Coffman St, Longmont

U.S. Bank Branch Reviews

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  ocean “iamoceansroar” babin
  1

  Don’t open an account with US Bank! I have used other banks and none was as horrible at customer service as US Bank. They continually disregard my transfer each month so they can charge me overdraft protection. They offered $100 to open the account, but they never actually gave it to me.

  Response from the owner

  Good morning. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5491 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

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  Jeffrey Stark
  5

  All of my experiences with US Bank have been positive. There have been a few times that the wait felt a little long, but that's the case at most banks. I used to bank with Wells Fargo . . . not so positive.

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  melanie mann
  3

  So I shared a negative review a few weeks back and I feel like Miguel and the crew are really trying to improve the service. The tellers seem to be smiling more and greetings are more pleasant. As a long time customer, I am grateful for the effort. As far as the reply that most transactions can be done through the atm.... I am a commercial client and cannot do deposits with 20 different checks through the atm. Even if I could I am not sure I would trust the process.

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  Melanie Mann
  1

  I have been a customer of this bank since before it was US Bank-Colorado National and between Covid and now the snow this past weekend, the journey to mediocrity has been completed. Closed branches, not enough employees, now just decided to not open at all today is extremely disappointing. Have threatened to leave this bank for years of sub par service and I feel I have no choice after this.

  Response from the owner

  Hello Melanie, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback and your commitment to us. ^Larisa

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  Mitch Lindback
  1

  I'd go zero stars if possible. Its no wonder why US Bank branches keep closing. The customer service is awful. Waited 5 minutes in the drive thru and two other vehicles got through before anyone even spoke to me. The hunt for a new bank begins today.

  Response from the owner

  Hello Mitch, thanks for sharing your feedback. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and you give us another chance. ^Larisa

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  Jenna Nelson
  1

  Took $342 out of my account on a Saturday for "miscellaneous adjustment debit", leaving me with - $40. Cant tell me why they took it out. The "best they could do" was give me a phone number to call on Monday.

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  Michael Richardson
  1

  I needed to wire money for a refi, they couldn't until the next day. Then they "forgot" to send which is causing great issues with my refi and now i may have to start over. Pathetic, POOR SERVICE!!! Find another bank, seriously

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  Cassy Brack
  1

  been trying to get my home equity line secured for over 2 months now...no one calls me, and every time I call them they either dont answer or have any answers... I am so beyond frustrated

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  John Houston
  1

  What a nightmare,tried to have a friend deposit a check for me,the atm took the check,when we called on Saturday they didn't know what to say and gave me a wrong number! Eleven days later still no check,managers don't return calls,and tellers have no information? No customer service,check for 4400$ vanishes with out a call back? Time to reinvent the wheel us bank, management is in shambles!!

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  Nick Wulf
  1

  They cannot issue cashiers checks or counter checks. When I asked what they can do, they responded with 'nothing.' thanks for being honest US bank.