U.S. Bank Branch Coffman St, Longmont

U.S. Bank Branch Reviews

• A

  A.C. Crandal (Jigs)
  1

  I agree with previous reviews that zero stars would be appropriate. I have never encountered the lack of customer service in a long time. I will not name the male individual that treated me so poorly. I just wanted into my safe deposit box. It was unbelievable who rude and apathetic he was about giving me access to the box. It took booking an appointment well over a week away. It is ridiculous and just unacceptable. I am sure management is probably more the problem here, lack of training (definitely), and basically it seems no one cares at all what a customer needs. I hope they go out of business. Unfortunately, that will not happen but that is the only message some businesses will listen to.

  Response from the owner

  Hello AC, thank you for taking the time to share your experience. We use customer feedback for coaching purposes. I hope you were able to schedule a time to visit the branch and access your Safe Deposit Box. If haven't had the chance to schedule a convenient time to visit, please send an email to [email protected] with your phone number and reference #0271. We will be glad to reach out and offer our assistance in any way we can. All the best, ^Kim

• K

  Kendrick Bollet
  1

  I visited this branch this morning. I was promptly greeted coming in to wait in the teller line....................and that was it. I waited for about 5 minutes for the 1 teller to finish the transaction with her current customer & no one else around offered to help. Such a PAINFULLY slow to wait in a big empty US Bank branch with a couple other workers sitting at their desks. Not impressed. I went to the small branch at 9th & Coffman and was done in less than 2 mins. Why wasn't more help on the line? And why wasn't anyone else helping the teller complete the transaction of the customer in front of me? It seemed like they needed quite a bit of information verification for the customer & put it all on the shoulders of the 1 teller. I see why this branch was closed for so long. I'd rather go to the 9th and coffman location or even make drive to the King Soopers on Hover.

  Response from the owner

  Good morning, Kendrick. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1662 and details of your experience. We will give you a call directly. All the best. ^Heather

• A

  A. Shoggoth
  3

  I don't do my personal banking here, but this is my employer's bank and sometimes I go and get us rolled coins or small bills. The tellers here are very nice and do their jobs well. But the bank is no longer open on Saturdays, which means we have to predict what kind of coin and small bill usage we will need for the entire weekend. Often I have to run to my own personal bank on Saturdays to get more change because a busy Friday night will wipe us out. Also, the place seems chronically understaffed, with usually only one or two tellers working, even during peak hours.

• a

  account five
  1

  I’ve moved my business to chase. Us bank tricked me. They gave me a line of credit and I repeatedly asked how it accused interested and when I had to pay it back before interest. They told me it was just like a credit card that if you pay it all back before the due date then there will be no interest. Wrong, it actually accrued interest daily even if I planned to pay it back two days after using the line of credit. I also don’t like how none of the staff know my name or happily greet me. At chase, after only visiting the bank a few times, they knew my name and were very friendly! Chase also seems to be more technologically savvy. I would not recommend us bank and niether would most of my family. Also this location does not have a drive through.

• U

  UWP Administration
  1

  I work for a small business. A US Bank customer wrote a NSF check to the business. I called the bank several days in a row and the check would not clear. I called 6/4 and the funds were available. I took the check in to purchase a cashier's check to obtain the funds and the bank refused to honor the check. It is a horrible bank policy causing unnecessary problems when it is the only option available. If the check had been re-deposited it is very likely it would have been returned NSF again and the small business would get charged additional fees for depositing it. It would not hurt anything to allow the cashier's check to be purchased.

  Response from the owner

  Hello - Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 877-654-4918 to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• M

  Mr. Serious
  1

  USBank is a joke. Don't bother wasting your time with them. Too bad zero stars is not an option. I hope USBank goes out of business. Your bank account balance may be completely different from what they tell you it is, that way you overdraw and they get to claim you owe them money. Never bank with USBank.

  Response from the owner

  Thank you for taking the time to share your experience, Mr. Serious. We understand that overdraft situations are furstrating. We would like to speak with you about the experience and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 4141, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• C

  Caprese Kempter
  2

  This phone number directs you to the location on 4th and Coffman. So if you ask something specific like "do you print single checks for a checking account?" They say yes and then you go to the branch on 8th and Coffman and they don't print checks. The too banks have only 1 phone number and wasted some of my time.

• D

  Dustin Roth
  1

  Plan on waiting 20 minutes. I waits 25 at 3 on a Friday when they only had one teller.

• N

  Neil Montavon
  4

  I do all my banking there. Pleasant, courteous tellers.

• j

  joe somma
  1

  Only two banks worse to deal with; Wells Fargo and Bank of America

  Response from the owner

  Hello Joe, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 877-654-4918 to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team