U.S. Bank Branch Magowan Dr, Santa Rosa

U.S. Bank Branch Reviews

• A

  Alan Hennessy
  5

  I have been using this U.S. Bank Branch in Montgomery Village for several years. I have a checking account there. I stop by to make deposits and make withdrawals. Sometimes I go inside, but when they are not open, I use the ATM. The customer service is always top of the line.

• C

  Carmen Bonnin
  1

  I've been banking with US for 10 years. They only have 1 branch in Santa Rosa now and they close without explanation. All of a sudden there's a sign that say Closed for Emergency. No re-open date or info posted. I call the 800 number and they have no information on why it's closed or when it will re-open. I'm forced...by US Bank rules...to have to actually go into the bank to deposit funds and I can't even do that because the ONLY branch in my city is randomly closed. Yes I could go to surrounding cities but when you work FT and the banks close at 5/6 I can't make it to another city! I shouldn't have to. I will be closing my accounts. They just lost a 10 year customer due to their poor customer service and lack of communication.

• J

  Jeff Seeker
  1

  If you’ve ever wondered how you could make multiple trips to a bank, with multiple phone calls in between, and still have nothing accomplished... try US Bank. The most frustrating part might be the fact the branch blames the system and the companies call center employees blame the branch. The only way I can make sure we avoid future issues with US Bank or their “Branch” is to cut ties completely.

  Response from the owner

  We strive to provide a level of service that meets our customers' highest expectations, Jeff. Our employees are also trained to treat our customers with the highest level of respect. We appreciate you taking the time to leave this review and regret that we have not met our goal in this instance. We wouldn’t want to lose you without a chance to speak with you first. If you would like, please send us an email with your phone number to [email protected], including reference number 1602. An Ambassador will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Charles Elliott
  1

  The worst bank . We are going to be closing our account because of RUDE arrogant customer service. They seem to forget its our money not there's. I seriously question is they are fiscally sound and do not want our finances being held hostage in a crisis.l would not recommend them to anyone.

  Response from the owner

  Hello, Your review is very concerning to us. It is never our intention to make our customers feel uncomfortable or unappreciated. If you would like to provide additional details of your recent visit to a customer care team members, you can do so by calling 1-800-USBANKS. Kind regards, The U.S. Bank Social Media Team

• K

  Kerry Fowler
  3

  Bank staff is friendly. The "new and improved" ATM is painfully slow. I feel uneasy standing there for so long.

  Response from the owner

  Good morning Kerry, thanks for sharing your experience with our ATM. I understand the concern with spending extra time standing at the ATM. We'd like to hear more about the situation. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 3916. We look forward to hearing from you. ^Heather

• f

  fun day
  5

  Tried to call the bank and ask a question and guess what? they have no time for me. cant even leave a message for someone to call back. Poor Service