Bank of America Financial Center Sonoma Ave, Santa Rosa

Bank of America Financial Center Reviews

• A

  Alan Hennessy
  5

  This is my favorite Bank of America branch in Santa Rosa. Located on Sonoma Ave in Montgomery Village, it's not far from where I live and I never have trouble finding a place to park. I like to come here to make mortgage payments. A banker here was also able to restructure my mortgage to get a lower monthly payment. I lost my credit card awhile back and came to this branch for help. They canceled the card and had a new one sent out right away. The ATM machine outside is very convenient for when I need a cash withdrawal. Bank of America is a Global lnstitution helping people in their financial lives by providing connections to resources. "Life's better when we're connected."

  Response from the owner

  Hi Alan, Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^sam

• A

  Ashley Fields
  1

  I needed to change my last name on my account and card before my husband and I had to get stationed overseas. I started trying to get it fix in mid September and I was suppose to leave on December first. I’ve tried 4 times to get a new card and they never sent them and I finally had to call the 800 phone number and it got straightened out I had to expedite the new debt card and they still would not wave the fee even though it was there fault. I’ve never been so frustrated and their customer service is awful.

  Response from the owner

  Hi, Ashley. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• M

  Michael I
  1

  No one ever answers for customer service over the phone. Tried calling all day no one ever ansers the phone.So I will take my 50k and open account at another bank with better service.

  Response from the owner

  Hi Michael. We apologize for the experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• K

  Kara Lemieux
  2

  Hey there! I just walked out. I was convinced to wait to see about upgrades to my account. The young woman was helpful and polite and I was willing to wait the 20-30 minutes for the 5-10 minute task. However, when I am passed up a couple who walked in 15 minutes after me (did not have an appointment, I overheard), that was too much.

• A

  Alea
  1

  No one ever answers for customer service over the phone. Tried calling all day

  Response from the owner

  Hi, Alea. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• D

  Damien Schiele
  1

  Horrible service. Not helpfull nor polite. Take your money somewhere else. I am, due only to this branch.

• S

  S. H.
  5

  I was there with a bigger problem but it was a very friendly handling. Thanks for that!

• W

  William Tracy
  5

  Spacious with helpful staff. Lines can be long sometimes.

• L

  Lynn McGarvey
  4

  Have always tried to solve any problems.