U.S. Bank Branch S Rancho Santa Fe Rd, San Marcos

U.S. Bank Branch Reviews

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  E D
  1

  Closed my account because of how rude, unprofessional and unhelpful David the manager is. He said idc close the account just pay the $30. Let that $30 be more valuable than a client that has been with this bank for 10 years. Closed it and went to chase. US bank has the worst customer service. Especially this branch, which is why I closed my account and never going there again! Plus telling everyone I know about what David the “manager” said. Disappointed

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  Fahed Al
  1

  UPDATE!! The new manager David is terrible. Closing my account because of him. Never again am I going to a us bank EVER!!! Great customer service! The manager Steven helped me a lot and made sure that Everything was going great. Thank you so much.

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  John A
  1

  They don’t treat you like family. I was treated like trash which is why I closed my account. David is terrible and I am never going here again. Thank you for showing me your true faces. Ps. I’ll make sure everyone knows

  Response from the owner

  We apologize you had a poor interaction with the branch manager that caused you to close your account, John. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you'd like to discuss this further, please send us an email with your phone number to [email protected], including reference number 5513. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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  Darth Rokaz (JIMROCK)
  5

  The Best Bank everThe only Bank in San Marcos that you want , no you need to do business with . Fernando the super Professional and knowledgeable Bank Banker really helped sue from Sue Thai Om set up her Business account. She got the great app . He spent the time to help her with all her questions. The people here are soo helpfull . The staff is amazing . Monique is prob the best teller there hands down . Angela is an even better Teller. Well they are all good tellers. They make me feel at home and explain things to someone like me who is not as knowledgeable with Banking and money . But it felt different here. Like they really care. We will be shifting alot of our accounts here. We plan on going back for a Home Loan and get a safety deposit box. Fernando spoke fluent spanish and helped me understand all the rules and conditions. They made sue happy that she had a bank with someone she can talk to . ive been to many banks. But to be honest. Us. Bank is the . i will be doing all my currency exchanges here for quite some time... I feel it is that personal service and the local ties to the community that makes this bank.. The Best bank !!!!!!,

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  jazmin o
  1

  I had such a horrible experience at this bank! I went to deposit money using the outside ATM and it gave me an error notice stating that the funds were unable to be credited into my account. I called the number that was on the receipt and was advised to walk into the branch and the teller would be able to credit me a small portion of the amount I deposited. I waited in line for almost 10 mins just to be called up by a woman teller named Alma. Alma wasn't very friendly I didn't receive a smile or anything that made me feel comfortable explaining my situation to her. I was asked by alma several times if any of the money deposited into the ATM was returned to me and everytime I explained to her that no money was given back to me. I honestly felt like she was accusing me of lying. Alma stated that because i didn't make my account at that branch but a branch in Arizona where I use to live she would have to give the branch in Arizona a call to get approval to credit me any funds, Alma took my phone number and told me she's give me a call once she spoke to the branch in arizona but till now I haven't received a call or any funds. I left the bank very upset and disappointed that they couldn't do anything else for me since I've been a good customer of theirs for a few years now. I had a very important payment that I had to make with the money I deposited and even though the error wasn't my fault but the banks fault my payment will be late and I'll have to pay a late fee as well. I now have to wait 7-10 business days to receive my funds but once I do I will no longer keep my account with US Bank. The experience I'm going through has shown me that US Bank doesn't care for their customers. They can care less if you desperately need the money you trusted putting into their ATM. I learned a big lesson.

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  Jay J
  1

  The branch manager is rude! David thinks this is his personal branch. Relax bro, you only work there. Never again

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  Drake Syx (Doctor)
  5

  Great customer service and very friendly staff

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  Abdul Malik
  1

  Very un professional they don’t even know what they are doing West my time !!!!

  Response from the owner

  Hello Abdul, we really believe that having a bank that treats you like you are family, as well as letting you know that we value you and the relationship that has been established is extremely important. Unfortunately, you were not a recipient of that type of service. If you would like to give us a chance to rectify the issue, we would be more than happy to speak with you. Please send your phone and reference number 1255 to [email protected], and either myself or one of my peers will be more than happy to reach out to you as quickly as possible. Hope to hear from you soon. ^Chris

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  Matt MacAdams
  3

  Usually there is a long line.. Horrible ugly building.. whish they would rebuild it..

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  Jaclyn Gobster
  3

  Could not deposit cash at atm??