U.S. Bank Branch S University Blvd, Highlands Ranch

U.S. Bank Branch Reviews

• R

  Roxanne Ramsel
  1

  My husband and I have been trying to set up an account here for 2 months. The first person set up everything incorrectly-not well trained. Went in to have it fixed and a different person FAXED the information to get it corrected. Called where it was Faxed (after waiting more than 2 weeks) and they stated the reason nothing has been done is they only received a cover letter and driver’s license and not the form. During this time I reached out to the manager of this branch and she has never replied. I have been a current customer for probably more than 20 years with US Bank. Apparently they would like their customers to go someplace else.

  Response from the owner

  Good morning, Roxanne. Thanks for taking the time to leave a review. I apologize that you've been dealing with the situation for so long. We're happy to see how we can help. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0637. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• B

  Blue M
  5

  Very respectful staff and informative. My favorite location. Even though there is one located much closer to my home, I go out of my way to this location because of their wonderful staff. Thanks for always being helpful! Shoutout to especially Mimi and Albert :)

• M

  Matt Bousky
  1

  Terrible content on website! Need to add hours

• B

  Brandon Kiick
  5

  The Lone Tree branch twice the past two months cannot give me the cash I need. I have to drive to drive to university branch who always accommodates me even when they are not prepared. I appreciate them taking care of the customer. I still don’t understand why a bank doesn’t have a few thousand on hand, but thanks University branch. I won’t be going back to lone tree on Quebec even though I live 2 minutes from them. Horrible.

• M

  Mark Schultz
  1

  Terrible, big, distant bank service, do not bother.

• I

  Isabel Pernillo
  1

  If I could give zero stars that’s what I would do. They do not. NOT. deserve even a 1 star. NIKA IS THE WORST MANAGER EVER. THIS BRANCH IS TERRIBLE. US BANK IS A TERRIBLE BANK. NEVER AGAIN OPENING UP AN ACCOUNT WITH THEM.

  Response from the owner

  Good afternoon, Isabel. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 10207 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• a

  amy quinn
  5

  I went in on a Friday afternoon and opened a couple accounts with the Assistant Branch Manager Neal Andres a.m. was thoroughly impressed. Solely because of Neal I am transferring all my accounts to Us Bank.

  Response from the owner

  Hello Amy! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• M

  MLG 1
  5

  The people in this branch are extremely friendly. Especially, the manager, Pritesh. He went above and beyond to help us with several issues. The tellers are also very knowledgeable and helpful.

• C

  Christopher Davidson
  1

  I had an emergency fund here, but I closed my account after incurring dormant account fees. I don't do business with companies that steal from me.

  Response from the owner

  Hello Christopher, we understand why the dormant fee was frustrating for you. We always send multiple notifications regarding account inactivity before an account becomes dormant, we hate to hear that you may not have received the notices we sent. We are sorry to see you leave U.S. Bank over this recent situation. If you would like to discuss this matter with us further, please email your phone number and reference #3893 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to let us know about your experience. ^Kim

• C

  C Cordova
  1

  Everytime we go into this bank they do not have the funds to cash any size check written on a US Bank check. Will stop going to this branch

  Response from the owner

  Hello, we definitely understand the importance of having access to your funds at all times. Whether it's you cashing a check or depositing one. I can assure you that it is our goal to make sure that all services as well as currency is waiting for you and readily available at all times. If you would like to speak with us further regarding your dissatisfaction, then please send your phone number along with reference number 2983 to [email protected]. Hope to hear from you soon. All the best. ^Chris