U.S. Bank Branch Jackson St, Indio

U.S. Bank Branch Reviews

• D

  Doris Churry
  5

  Went in for a new customer appointment and was treated thoroughly, with respect and walked in to all of the services I'm interested in establishing. Now have new checking and saving, online and paperless. And auto depoditing! Extremely pleased with Carmen and her helpfulness. Thanks for all today!

• K

  KIM Flores
  1

  Of I could give zero stars I would. I went to withdraw cash from my social security disability direct express account which is my only form of income and their machine ate my card. I called cuisine service since it was after banning hours and the agent (Joyce h told me there's was nothing that could be done and that it's US Banks policy to only return cards to their members because they can't verify whether I'm really the owner of the cars. Absolutely asinine considering I have a valid passport, state id, U.S. military id, birth certificate and social security card. Now, I have to go 7-14 days with no way to access money and a young son to feed. I have posted this info along with pictures and video of the incident on multiple social networking sites especially since reading these reviews and seeing others say the same thing. Wish I had read the reviews before attempting to use their ATM, I would've been able to purchase my groceries!!

• G

  Gary Dawson Smith
  1

  WARNING! Their ATM eats and DESTROYS bank cards. Used the drive in ATM today. It ate my bank card. I went into the branch to retrieve the card and the teller told me the ATM DESTROYED my card because of: it was an overseas card (it was), took too long to retrieve card, kept in machine too long, or suspicious activity. They said it was corporate policy and could not do anything about it. This is a nightmare and preposterous situation. I will never use USBank ever and will tell everyone about this. I work overseas, and now I have to go back and replace all kinds of things due to this bank's actions.

  Response from the owner

  I am so sorry to hear that our ATM captured your card, Gary. I completely understand your frustration, it sounds like there is a lot of unnecessary stress caused by having to get a new one. If you would like to speak with us about this, please send an email to [email protected] with your phone number and reference number #2480, and we’ll give you a call as soon as possible within the next business day. Thank you for taking the time to share this with us. ^Jessica

• J

  John R
  5

  I have my personal checking and savings here, along with a Credit Card and a Vehicle Loan. They are always friendly, helpful, and professional. Every employee will assist you when you walk in if they are available, even the ladies behind the desks that are not tellers. Convenient and easy to do business with. Thank you.

• M

  Mj Libatique
  1

  been with usbank (jackson, indio) for some years now, and i have to go today coz of overdraft charge. i begged to the new girl, since rena isnt there and yvette is busy with other customer, that she must waive it coz of my miscalculations. ive always paying on time with regards to my credit cards and such but she treated me like nobody. I am an awesome customer and i did not feel like it coz of this experience. i think its time to change bank. there's chase on the next block

  Response from the owner

  Thank you for taking the time to write this review, Mj. We would never want a customer to leave one of our branches feeling this way. If you would like to speak with us further about the situation, please send us an email with your phone number to [email protected]. One of us will be happy to call in 24-48 hours to offer our assistance. We look forward to hearing from you. ^Ryan

• a

  aundrea rodriguez
  1

  I opened up an account online with us bank last week. I didn't have id when I went in to see if I could get a copy of something. I knew it was a long shot but I was there and worth a try. The way they handled it from the first lady I made contact with to the I assume manager just rubbed me the wrong way. I know they have procedures but They acted like I was trying to rob them...I went to chase after to get money out of my existing account and asked them the same thing. They handled my question politely and professionally and didn't act like a bunch of stuck up jerks. Cancelled my us bank shortly after.

• J

  Jacqueline Bone
  5

  I love U.S. Bank. They have the best service I have ever had. I wouldn't trust anyone else for my banking needs.

• C

  Consuelo Falomir
  5

  Very good service, friendly and answered all questions.