U.S. Bank Branch S Hamilton Rd, Whitehall

U.S. Bank Branch Reviews

• M

  Mish Nickerson
  2

  They have no love for their customers. I would change banks if it was my choice. I'm charged fees for everything I need done in banking. Those with disabilities get no help. I have difficulty walking and I use a Walker. When I fell everyone. Acted like they didn't see anything. I know the customers didn't want to say anything cos it would slow the banking down as bad as it was.. Michael Nickerson

  Response from the owner

  Oh no! I’m concerned to hear about your recent experiences, Michael. We welcome the chance to discuss your visits further. Please email your phone number and reference #1973 to us at [email protected], and we'll call you within 2 business days to have the matter reviewed. We look forward to speaking with you and hope you have a wonderful weekend. Thank you, ^Kortnee

• G

  Gigilolab
  5

  My teenage granddaughter got her first paycheck, wanted to open a checking account & get a debit card. We were unsuccessful with the identification she had at other locations in the area until we went to this location. We met the financial banker as we were entering, he greeted us with a smile and was a gentleman and held the door open for us. My cousin explained why we were there and he welcomed us and said he could help, knowing the transaction would take longer then the bank would be open, because of all our unsuccessful attempts elsewhere. My cousin banks at that institution and sometimes goes to that location and he always greets her and is willing to assist her. Now that's a good example of community banking.

• A

  Abebe Feyissa
  1

  I have business and personal accounts with them I asked cash to today and I have ticket flights The manager told me you have pre order atleast a month he is very rude.He Isaid Idon't trust you I don't know why he don't trust me.Thats my money I don't wait until he trust me.Iam on the way to close my account

  Response from the owner

  We are so sorry to hear this was your experience with the branch manager, Abebe. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We wouldn't want to lose you without a chance to discuss this further. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 1582. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• T

  Tesfaye Bika
  5

  I don't have words to express how professionalisms that I always see on Judith's work all the time on top of her trustworthiness. I have been a working with them almost for 8 years and she is standing tall.

• E

  Eric G
  1

  I’ve been waiting in the drive thru for a long long time . So happy this isn’t my main branch and I’ll be sure to never ever come here again

  Response from the owner

  Thank you for bringing your concerns to our attention Eric. If you would like to discuss your experience further, please email your phone number and reference #7041 to us at [email protected] and we'll call you within 24-48 business hours. Thank you. ^Kim

• T

  Tony Bosley
  1

  This is the worst bank in Columbus Ohio I went there stood in line for 30 minutes to get helped still never received help all I wanted to do is make a deposit to take some money out I just left and went to another bank they need to shut that bank down or get a new manager

  Response from the owner

  Thank you for sharing your review, Tony. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I glad you were able to get the assistance you were needing at another branch. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• E

  Emanuel N
  5

  Eastman, Jason, and all employees are very helpful when I go there. Note to corporate: This branch is understaffed and they need more help. I understand the negative comment but its not employees fault.

• T

  Terry Tobin
  1

  Went to drive thru and at 2:30 pm was closed. Went inside one teller 12 people and manager on cell phone playing games. Could he not step in? Closed drive thru do to lack of staff really?

  Response from the owner

  Thanks for taking the time to leave a review Terry. We understand the impact that limited staffing has. It is not our intention to take up more time than necessary to complete your banking needs. We’d like to hear more about your interactions at this location. If you’d like to discuss the experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4493. We will give you a call within one business day. Thanks again for sharing. ^Heather

• H

  Haley M
  1

  This place is a joke. I went to another place to change my name & their systems where down. I go to this location and the lady says she can't change my name in the regular line. I say why when the other bank did. She said because we're short staffed but I'm sitting in here and literally no one is here besides for the guy I need to talk to apparently.

• S

  Shanree Gordon
  5

  The whole staff is absolutely amazing! Their fast- pace, patient, caring, very blissful and kind !!! The customer service is just genuine, I appreciate them so much!!!