U.S. Bank Branch Wallace Rd, Salem

U.S. Bank Branch Reviews

• A

  Azeneth Olvera
  5

  needed help with a loan and Melissa Dutoit helped us out. She was the most friendly person! Professional, kind, and kept us updated during the whole process. She made the process go so smoothly. Thank you!!

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Azeneth. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing weekend! ^Kim

• A

  Andrew Groza
  1

  My dad passed away in December and he had an account at this branch with roughly $160 in it, my mom was not on the account, but she has his death certificate and trust and will. The bank refuses to close the account and give my mom the $160, and on top of that, while my mom is trying to go through the court system, the bank is stealing $5 a month for an inactive account. Shame on you U.S. Bank.

  Response from the owner

  Hello Andrew, I'm sorry to hear of your recent loss. We can review the matter with your mother to determine if there are additional options available to assist her at this time. Please send an email with your mother's name, phone number, and reference #1848, and we will give her a call. I wish you and your mom the best, ^Kim

• T

  Time Racer
  1

  This bank was used for a loan and had hidden charges. My loan numbers did not match up. Be aware.

• J

  Jake Wadleigh
  1

  Horrible experience and will never visit this branch again. Teller was upset he had to count my cash and advised me he wouldn't accept a cash deposit again. He spoke to me rudely and I was definitely caught off-guard when I'm paying monthly for a business account, yet your "bank services" don't include accepting my cash deposits. What good is a bank that doesn't count money?

  Response from the owner

  Hello, Jake. We are truly sorry to hear you had a less than favorable visit. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #8858 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick

• B

  Brian Case
  1

  One week before Christmas, my account balance went under. Over the course of six days, US Bank deducted $200 in fees. They didn't notify me until more than two weeks later, by sending me a small, non-descript envelope. I could've easily brought my balance if I had known. When I called them up, they were rude and had no real reason why they took so long to let me know. They said I needed to monitor my account at all times, including Christmas, and if I didn't, they'd pillage it shamelessly. I've since switched my account to a credit union. Support non-evil banking, don't put your money into a bank that's looking to steal from you.

• j

  j mcmike
  4

  Ive always found the crew at this branch very accommodating. Wait times are usually short. Bankers very friendly. They once called me after a visit because I dropped a large bill on the floor. I love honesty.

• E

  Evan Folz
  1

  While the employees of this branch are wonderful and give great customer service, US Bank is not who you want to bank with in West Salem. Take your business to Maps Credit Union and save yourself literally thousands in unwarranted fees.

  Response from the owner

  Hello Evan, it sounds like you are frustrated with fees you have received. We would like the chance to discuss your accounts and see if there is a better banking option for you. If you would like us to reach out to you, please email your phone number and reference #3051 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for your time. ^Kim

• e

  elliott ross
  1

  Job slowed down because of COVID and came across hard times and went in to the negative. I finally worked very hard to get funds back in to the account and us bank sent me to collections Us bank is working against us at this VERY hard time.

• M

  Melissa Sansing
  5

  Friendly, helpful & definitely NOT the "suckiest" bank branch, as the immature little boy above stated. You get what you give in life. Wag more, bark less...

• R

  R S
  1

  Probably the most suckiest of all the Banks I've tried. Five Star Service, bend over, grab ankles, and US Bank will do the rest Guaranteed!