U.S. Bank Branch W Ustick Rd, Boise

U.S. Bank Branch Reviews

• C

  Cameron Compton
  5

  Jayshawn and the rest of their customer service is impeccable. I'm going through a big change and he was able to help me out incredibly. It was a different than normal situation and he was kind, careful and professional. Thank you, guys.

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience with Jayshawn, Cameron. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Ryan

• R

  Ran A-M
  1

  Worst service ever, they are very roud and fooling you. I would never go to them and I don’t recommend them to anyone.

  Response from the owner

  Good morning, thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0684 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• H

  Hari Adhikari
  1

  Extremely bad service I have received from this branch location. Around 4 weeks ago. I went to this bank in order to add my wife into my existing account. My wife Was 37 weeks pregnant. I was 15 mins early, they request me wait & I patiently wait until it was open. Bank manager Jacob was my service person. After a long wait, he is unable to add my wife into my account and replied me due to IT issue, I am not able to add your wife into your account. He apologizes and give me some options to keep continue the process. Also, he said that I will call you sometime today, if my system wake up. Being innocent, I have waited a complete week, but never receive any call or message from him. I made a call to the bank and he provided me a blank form to fill out. I have ordered him to Add my wife into all US-BANK account. Around 30 mins after I have completed that form and return to them. In our physical presence, I have stated that, “I wanted to add my wife into my all accounts”. So far my wife was added for checking account only. I made an inquiry call to the bank earlier this week and responder said that, “Jacob will call you as soon as he is available”. I believe it’s been more than a week he never call me. This is how I was treated by the bank manager. I don’t know how other bankers performed in this office, which was led by this type of manager. It is the closest branch of my home, while being less than a mile of distance. I am no more going to visit this branch in my entire life to get any other service.

  Response from the owner

  Hello Hari, Thank you for reaching out and for bringing this to our attention. I'm sorry to hear that you haven't heard back from the manager yet and that you've experienced so much difficulty adding your wife to your accounts. We'd really like to speak with you further about what happened. Please send us an email at [email protected] with your phone number and reference number 6612. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• K

  K E
  5

  Amazing staff!!! I have been banking with us bank for 16 years. And honestly, i was ready to close my accounts and switch to a credit union. Not because of us bank itself. Which has always been a great bank especially when it comes to fraud protection. But because I had been treated so poorly by so many tellers at so many branches. Keep in mind I work in customer service so I am always very empathetic towards anyone in that field. Especially when they have sales goals to meet which any bank employee does. But the people at this branch are so warm and kind. They remember me when i show up with my ridiculous cash deposits and act like its no big deal. Even though it's definitely an inconvenience. My favorite thing is when I'm standing in line and there is an elderly person ahead of me. I have seen these elderly bank customers bring in photos of their family . candy or coffee and anecdotes. It's apparent that these are good friendly relationships. And I've seen these same employees walk a recent high school graduate through their first checking account. And they help these young kids feel independent and strong. It is written all over their faces. These are really good people. I hope a company as big as US bank appreciates the very special staff at this particular branch. They are really lovely people .

  Response from the owner

  Hello, K E! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments so they know how much you appreciate them. Thanks, also, for your 16 years of loyalty to U.S. Bank. We hope you have a wonderful day! The U.S. Bank Social Media Team

• D

  Deb Seymour
  1

  Rude tellers. On numerous occasions when there with my mom they made rude remarks about 'those rude/mean people moving to Boise from California'. Even after my mom introduced me as her daughter from California. I was considering using them as my local bank and moving some of my accounts there from my Cali bank, but not now. I wouldn't recommend the US Bank to my worst enemy.

  Response from the owner

  Oh no! We never want anyone to feel they aren't welcome, Deb. We would like to be sure this matter is forwarded to the branch manager to be used as a coaching opportunity. If you would like to discuss your concerns further, please email your phone number and reference #2887 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to share your experience. ^Kim

• k

  kenny raymes
  1

  Hold put on my account no contact from branch manager... Dissatisfied customer of 7 years probably going to switch banks considering the lack of communication

  Response from the owner

  We appreciate you sharing your experience with the local branch, Kenny. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 10246. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• V

  Vicki Nelson
  5

  There's a closer main branch to me but I always use this branch--more convenient hours and all staff are extremely friendly.

  Response from the owner

  Hello Vicki, Thanks so much for the 5-stars! We appreciate you and hope you have a great day :) The U.S. Bank Social Media Team

• T

  Tosha Jones
  5

  The location is convenient, the staff is great and you hardly ever have a wait time to get your needs taken care of.

• B

  Brittany Zigan
  5

  Super super great staff 👌🏻 Hands down the best staff ever. Super quick and kind.

  Response from the owner

  Hello, Brittany! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team

• S

  Scott Conover
  5

  Great hours, location, and staff. Open until 7 on weekdays ;)