U.S. Bank Branch St Joseph St, Rapid City

U.S. Bank Branch Reviews

• L

  Lawrence Chen
  1

  If anyone has options don’t get any accounts on US Bank, it has terrible policy that holds new account’s deposited checks for 5 business day, I totally understand that holding first check for 5 business days, but second one also and I’m not sure how about the third one. Those are my paychecks, That means US bank hold my ability for paying the rental, buying the food and gas…….. If it still holds my third paycheck, I will F it in person on local branch

• M

  Mike S
  5

  If you're looking for a local bank with national presence and great customer service, go to this specific USBank branch. Everyone I've interacted with here has been very thoughtful and helpful. Special thanks to Tina and Tony G. who helped me today with a very time-sensitive issue. With their help, I met an important deadline needed for our local Cryo Sculpting business. They both went out of their way to help us, and for that I'm sincerely grateful.

• M

  McCallion Stark
  5

  EXCELLENT service! Staff was super friendly, patient, and kind. Transaction was quick and painless - ZERO lines today.

• D

  Debbie
  5

  I have had nothing but great service from US Bank. I love the people I deal with at the downtown branch!

• L

  Lizzie Sharkey
  1

  A banker named Christine complained about me to another employee when I was within ear shot. For reference, this occurred on 5/18/2021 at 1:20pm. If you want to complain about customers, do it in the break room. I'm closing my account after 11 years of business.

  Response from the owner

  We strive to provide a level of service that meets our customers' highest expectations, Lizzie. Our employees are also trained to treat our customers with the highest level of respect. We appreciate you taking the time to leave this review and regret that we have not met our goal in this instance. We wouldn’t want to lose you without a chance to speak with you first. If you would like, please send us an email with your phone number to [email protected], including reference number 2052. An Ambassador will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Carrie Kinkler
  1

  You have to call to make an appointment to see someone so I did. I got someone’s voicemail so I left my information. When I did not hear from the bank by 11 the next day I called back and got an apology and an option of 3:00 that day, Friday, or something Monday. Not very customer centric at all.

  Response from the owner

  Hello Carrie, I'm so sorry to hear about your recent experience when trying to set up an appointment. We would like the chance to talk with you further about this matter and offer our help in any way we can. Please email your phone number and reference #9381 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• S

  Shane Pauley
  1

  They dropped the ball experience for me, 3 times in 45 days. Not happy!!!

  Response from the owner

  Hello, Shane. Thanks for taking the time to leave a review. I am sorry to hear the service you received hasn't been good. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5652. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  J
  1

  9:30am - 4 pm get real. How are we supposed to use your bank. US Bank is horrible right behind wells fartgo.

  Response from the owner

  I understand your frustration, Jeff. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. We appreciate your feedback and have shared it with the appropriate team. ^Heather

• A

  Arianna Tagoe
  1

  They took money out of my account claiming it’s a fee from a policy change they didn’t inform me about and I waited over 30 mins to talk to someone who never came to talk to me. Horrible service will be changing banks.

• R

  Randy Niles
  5

  My banker, Honey Houchens, was helpful through every step. Outstanding level of care, service, and follow-up.