Satori Mortgage Wild Rose Ln, West Des Moines

Satori Mortgage Reviews

• A

  Amy Jo Richards
  1

  I am writing in regards to the review left by Jeffrey Fox because I was also involved in the transaction. The communication with Satori was completely inadequate. I have expectations that emails are replied to and questions answered. I have never experienced a loan officer not replying throughout the entire process. Nor have I ever had the loan processor ignore emails when it states "urgent that I receive an update." Finally, I have never had a closer state no one within their company informed them of the closing date. Ignoring emails should not be the way it is communicated to other parties that a closing needs to be pushed back.

• J

  Jeffrey Fox
  1

  the buyers of my home are using this lender and it has been nothing but a disaster. the closing has been pushed back 3 times only due to no communication and poor scheduling. I really feel for the buyers and hope they get everything sent to a different lender. It may be a fluke but it has affected both sides of the sale where the buyers had no place to go due to the first missed closing so I let them move in early, people can not have no place to live!

  Response from the owner

  Hi Jeffrey, generally, we are not allowed to communicate with the sellers in a transaction. Realtors, generally, restrict us from doing so. However, we are more than willing to jump on a call to work through issues. Here is our Principal Broker’s direct email and phone number: [email protected] / 952-544-1706 x1003. His name is David Ortega. He has been notified of this issue and will be willing to help in any way.

• C

  Chad Giebelstein
  5

  Adam was great to work with. He was always there to answer the phone whenever I had a question. I did a refinance on an investment property with him and Olivia and then they helped me with our home purchase as well. I highly recommend!

  Response from the owner

  This makes us so happy to hear, Chad. Not only how you feel about Adam and Olivia but, the fact you trusted him with 2 transactions. We sincerely appreciate you taking the time to share this with everyone!

• C

  Chelsea Cruz
  5

  My experience with Adam has been great! He is very responsive, and knowledgeable. If he doesn’t have the answer to your questions he will go the extra mile to find the answer. Definitely recommend!

  Response from the owner

  Wow. Chelsea, thank you. Everyone is so busy. For you to take the time to share; it means so much. We love Adam as well!

• B

  Bren Angel
  5

  Adam Koester is very helpful and great to work with

  Response from the owner

  Thank you for taking the time to share, Brenda!