U.S. Bank Branch Nameoki Rd, Granite City

U.S. Bank Branch Reviews

• A

  Autumn Robinson
  1

  I’ve had the WORST experience at this bank/branch. Rude and unhelpful customer service. This bank always has problems with fraudulent charges and are completely reluctant to solve any issues. 10/10 worst bank to trust with your funds.

  Response from the owner

  Good morning, Autumn. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5641 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• D

  Derrick Brooks
  5

  Life changing experience thanks to Miss Annie Rose she went up and Beyond and it was at closing hours thanks again

  Response from the owner

  Thank you for your kind words, Derrick. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• J

  Josefina Rebolledo
  1

  The worse US Bank branch! I rather drive all the way to edwardsville

• H

  Henry K.
  1

  Update 05/18/20: Drive thru service only, ATM is out of service. To speak with a representative does not exist. Original post: USbank itself processes all debits, credits, and checks at a ridiculously slow pace. So slow, that when I do have the funds, it’s processed a couple days or week later WHEN I DONT HAVE THE FUNDS. CHRISTMAS MORNING AND IM $-400, because they decided to process the payment...NOT when I made the payment. Understaffed, too many fees, and a horrible bank. This town needs to get a Chase, a Bank of America...anything else that’s closer, more of, and more reliable.

  Response from the owner

  Hello Henry, thanks for taking the time to share your experience. I understand the concern that is caused when you see your account is negative. If you'd like to discuss the situation in more detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4288. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• M

  Mat L
  1

  1 hour service time for drive through. Worst bank near me. And I've had several, don't care about customers at all.

  Response from the owner

  Thanks for leaving us your review, Mat. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• J

  Jayce Odell
  1

  Bank will not take phone calls during business hours?

  Response from the owner

  Good morning, Jayce. Thanks for taking time to leave a review. I understand how frustrating it is when a location doesn't answer the phone. You're always welcome to call our 24 Hour Customer Service at 800-872-2657 for assistance. All the best. ^Heather

• K

  Kadine Long
  1

  This by far is the worst bank I have ever dealt with my entire life. They offer Mobile deposits it states on there I am approved for immediate funds up to $200 but then they still go on to say it is held until the next business day when I speak with a representative about it. All this bank is out to do is find ways to steal your hard earned money.

• T

  Timothy Flynn
  1

  Terrible. I came Thru yhe drive-through on a Friday at 4 o’clock p.m. drive thru was mad of course it’s Christmas season and only 25 more shopping days and there’s only one person working drive-thru. How Insein. This bank obviously doesn’t care about taking care of their customers in a timely manner .

  Response from the owner

  Hello, Timothy. Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• R

  Richard Fleetwood
  1

  I just got the bank and had some issues with charges hitting a day before my direct deposit. The evening after the morning my money hit I get hit with 4 overdraft fees. Obviously not their problem and it's now their money. Junk bank and junk business.

• S

  Stephanie Hardy
  1

  I have NEVER been to a Bank that is sooo SLOW and lack incredibly in CUSTOMER SERVICE. Would rather talk to other works being distracted and having to re count money. 20 min from the time i got to window to turn in my deposit. Horrible EXPERIENCE EVERY TIME I GO!!!!!