U.S. Bank Branch Sw Washington St, Sherwood

U.S. Bank Branch Reviews

• B

  Brent Arnold
  1

  That’s fair. I would be willing to hear your reasoning. Here are my facts. I entered the branch there was 7 people in line. 2 people working. But I don’t know why we were standing In line because people were cutting the whole line asking questions but the. The worker would just keep them there and serve them fully. It happened with 2 people. Everyone in line was very upset. One guy even left after a half hour. Don’t get me wrong I understand good customer service is very important but you can’t ask how every single person summer went and ask them what they’re gonna do after work and have a huge conversation with them when there’s seven people in line everybody saw it happening everybody was frustrated and the workers just kept talking even after the transaction was done talking and talking and talking. And then in between people a worker answered the phone and proceeded to talk about what she was going to do after work tonight everyone heard her and everyone was shaking their head it was the lady sitting down at the desk or seven people in line and she’s talking about her dinner plans tonight I’ve never seen someone being so Blatant about it. I have left two reviews in my life and this was one of them. My mind was BLOWN.

  Response from the owner

  Hello Brent, I'm sorry to hear about your recent branch visit. I know I would be frustrated if placed in the same circumstances. We welcome the chance to discuss your visit further. If you would like us to call you, please email your phone number and reference #9733 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim

• J

  Jean Macaulay
  1

  I wish I could give 0 stars. I tried calling the branch in Sherwood to get a Medallion signature guarantee but they don't answer phones there anymore. I walk into the branch and there is 1 customer being helped and 3 available employees. I'm told that I need an appointment to do that, I said I tried calling but you don't answer your phones, she offered me an appointment for tomorrow, I said thanks but no, I'll go to a better bank. I worked for USBank for 8 years and have been a customer since 1998, the service has gone down hill for years before Covid protocols were in place. Called OnPoint, I can go in any time no appointment necessary and they're open until 5:30! I will definitely be closing all of my accounts and investments due to the lack of services provided.

  Response from the owner

  We strive to provide a level of service that meets our customers' highest expectations, Jean. Our employees are also trained to treat our customers with the highest level of respect. We appreciate you taking the time to leave this review and regret that we have not met our goal in this instance. We wouldn’t want to lose you without a chance to speak with you first. If you would like, please send us an email with your phone number to [email protected], including reference number 4270. An Ambassador will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• B

  Beth
  5

  Great location.. always a friendly staff.. convenient drive up ATM out walk up ATM..

• A

  Amanda Brook
  1

  Worst customer service everytime I go here. I have to make a deposit everyday for the government and I go to various us banks and meet many nice people that I form friendly relationships with except this branch. One time after a holiday and a weekend I had multiple deposits and they told me next time they wouldn't take them. Excuse me? Is this not a bank.. I'm irritated everytime I walk in. They dont greet you and they act like you are a nuisance to them. I even tried calling to speak to a manager and whoever answered decided it was better they hang up on me. I know its not just me because I've been appalled at how I see them treat other customers. They could at least try to smile here.

  Response from the owner

  Hello Amanda, we are concerned to hear about your recent experiences at the Sherwood branch. We never want a customer to feel as if they are a nuisance at any time. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #4841 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

• C

  Camryn Boyle
  1

  I was helped by Cathy. She was so rude. Never will I go back into that building ever again if she’s working there. She had me standing for so long couldn’t figure anything out. None of the temporary cards she was setting up for me were working and her attitude was just so nasty.

  Response from the owner

  Hello Camryn. We are sorry to see that you have had a difficult time during your visit. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 8718, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• A

  Amber Gardner
  5

  Been banking here for years! They must be a great place to work, such little turnover and we've been fortunate to get to know the people. Favorite location!

• L

  Leader of the AMTF’s
  1

  Horribly experience, used the ATM and it took my money and didn’t deposit it. Never going again

  Response from the owner

  Good morning, thank you for taking the time to share your experience. I am sorry to hear you had trouble with our ATM. We'd be happy to help get the situation resolved. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 3745 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• Z

  Z. Luke
  3

  Staff is nice. Location is run down.