U.S. Bank Branch Ne 181st Ave, Portland

U.S. Bank Branch Reviews

• D

  Domanete Guirma
  1

  This is the worst Branch to come to they don’t care how long you wait in line they would rather talk with each other or check there phones then to assist customers in line. Oh and the beach Manager is Mr. Ghaly is not somebody to ask for help with your account problems because he will just send you to call the 1-800 number so that he doesn’t have to problem solve like he is supposed to do. They really need to get all new employees at that Branch.

• C

  Christopher Kelley
  2

  I received a call from this location saying to call them back about my account. Called all day (during their open hours) on Saturday and no one answered, and no one called me back after I left a message. It's really weird for a bank to not answer their phone. Does it not actually audibly ring? Do the staff just ignore the phones? (On the other hand, when I have been physically inside the bank, the staff is perfectly courteous and professional.)

• A

  Aleah Angelo
  1

  I opened a bank account in early December after I relocated to Oregon and I have had nothing but issues with my account, their systems are always “shut down”. The first card I was supposed to get never came in the mail in 7 to 10 business days like it was supposed to. They told me to keep waiting for a card so I did THEN my temporary card expired… had to go back in to a branch and of course SYSTEMS DOWN. They ordered me a new card, today I get it in the mail, and I’m having issues getting it activated. Once again I call and SYSTEMS ARE DOWN. So i guess I’m expected to run errands and pay my bills with no card. I do NOT recommend US BANK to anyone. I will be pulling out my money and opening a new account somewhere else once their systems are working again since everyone doesn’t know what their doing or how to HELP ME. Terrible customer service!!!

  Response from the owner

  Hi Aleah, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0335 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• s

  shawn lab
  1

  US bank used to be ok, now they take money from people and when you dispute the charges they will promise to give you your money back within 90 days, and when i disputed 500 dollar charges fraud, they were denying the 500 dollars dispute, until I complained to the authority ( government ) As soon as they received the complain letter they return the 500 dollars I have documented these thing and I have prove No bs Us bank is a thieve,, they take money from business under other names and they hold your money as long as they can Their customer service is horrible now they have no respect for peoples time I will be closing my account today and have a lawyer to audit them I know they steal from ppl Stay a way from us bank and their extra charges. I also apply for PPO loan and another loan from the government where their underwriter denied my request, and when I applied with SmallBiz they gave me the pandemic loan that I deserved. I am assuming racial prejudice in higher level at US banks, just like Redlining that was happening back in 60s and 70s. I will go ahead and have my lawyer investigate this matter too. my overall experience with US bank been a disaster and horrible people in the branch are really nice and Andrew the manager is a great guy

• S

  Scott (Cabalero54)
  1

  Just spent 30 minutes in the lobby waiting to make a deposit. Two tellers and one is helping a guy with his phone app the other keeps helping the drive thru.when I was next for service the teller closed his window and went back to his desk.left me waiting for the one teller. Worst service and branch I have had in my 50 years with us bank. never again time to move all my banking.

  Response from the owner

  We appreciate you taking the time to leave this review, Scott. We regret that we have not met our goal in providing exceptional service. We wouldn’t want to lose you without a chance to speak with you first. If you would like, please send us an email with your phone number to [email protected], including reference number 0735. An Ambassador will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• W

  Wendi Rau
  1

  Worst customer service ever! A branch of only male tellers, who will sit around and laugh, joke etc, with 14 people standing in line. Leaving only 1 teller to actually be working. This happens nearly every time I go in. The other locations are nothing like this one at 181st and glisan.😡

  Response from the owner

  Hello Wendi, we're sorry to hear about your experience. I assure you we never want our customers to feel the way you do. If you'd like to speak with someone surrounding your dissatisfaction with the bank, then please send an email to [email protected] including reference number 1317 and we'll have an ambassador reach out to you soon. All the best. ^Chris

• j

  jora jora
  1

  Went in there to get the swift code . Waited like 20 min. Then the German dude that helped me seemed to have a little attitude, then literally wrote the code on a little paper with no explanation. Unprofessional .

• S

  Stephanie McGrady
  1

  It’s hit or miss on the drive through being open and when it is it takes more then 30 minutes from the time I drive up to the window to process a one check deposit for my work. This is why I would never have my personal accounts at this pathetic bank

  Response from the owner

  Hello, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• R

  Richard Granby
  1

  I have been trying to get in touch with a human about someone trying to open a account in my name but no one answered the phone or returns my calls. Been trying to get in touch for days now. WHY does this happen don't they care?

  Response from the owner

  Good morning, Richard. I am sorry to hear you've been the victim of fraud. I understand how concerning that is and how frustrating it is to not get help. If you still need assistance, please don't hesitate to send us an email to [email protected] detailing the experience, including your phone number and reference number 1384. We will give you a call directly. We look forward to hearing from you. ^Heather

• E

  Eddie Mesa
  1

  The worst customer service I've ever seen I go there on my lunch to make a deposit or withdraw and it takes me an hour my lunch is only a 1/2 hour I'm so so fed up with US Bank and I've been with them for years

  Response from the owner

  Hello Eddie, we're sorry to hear about your experience. I assure you we never want our customers to feel the way you do. If you'd like to speak with someone surrounding your trip to the bank, then please send an email to [email protected] including reference number 1319 and we'll have an ambassador reach out to you soon. All the best. ^Chris