U.S. Bank Branch Nw Gilman Blvd, Issaquah

U.S. Bank Branch Reviews

• R

  Ryan Cassady
  1

  Completely outdated branch and Bank. Very poor customer service at this location. Employees here will ignore you and then tell you to use the App instead of visiting their branch, even when the place is empty. Just a total lack of care for customer support. Have spent far too much time and frustration here to continue banking with them.

  Response from the owner

  Good morning, Ryan. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0635 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• T

  Taylor Faires
  1

  Was in line at the drive though waiting 15 minutes before they closed. The teller was so slow they couldn’t get through the two cars ahead of me before closing time. The teller closed the blinds and turned off the lights before the car in front of me was done with their transaction. Refused to help me. Worse customer service than McDonalds next door.

  Response from the owner

  Good morning, Taylor. I apologize this was your experience. I can certainly understand your frustration. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• M

  Mitch Dore
  1

  Bad service, long wait times. Us bank corporate. Please come do some training here. It would really help!

  Response from the owner

  Hello Mitch, We appreciate the time you have taken to review the branch. We value customer feedback and use the information when changes and updates are being considered. I hope future visits are a better representation of the great service we strive to provide. I wish you the best, ^Kim

• O

  Oleg Doukhnevitch
  1

  This branch is very bad with follow up and everything they promise you to do. When I stop by in person , I ordered checks in a branch with the branch manger, and ask him to get rush as important to my business to receive a check book soon. He got in person all my information and advises as I'm going to receive checks soon. Three weeks latter, I follow up on my order with this branch and a teller advice as they have no idea where the check, I never received, and they offering to start the process all over again. I will not recommend this branch for business.

  Response from the owner

  We are so sorry to hear this was your experience with the branch manager, Oleg. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you and help process this check order. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 9659. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• E

  Evan Thompson
  1

  I deal with many US bank branches and typically they are accommodating and truly helpful, but this branch is full of people with horrible attitudes, unwillingness to help, and truly rude. I have visited this branch multiple times giving them the benefit of the doubt but after my last visit it is confirmed, this is by far the worst US Bank branch I have visited. As this is the closet branch to my house I will now, unfortunately; have to drive 10-15 minutes farther just to avoid the deep frustration this branch causes. I don't know what else to say. Stay away from this branch at all costs, or switch banks if this is the only branch that is convenient for you to visit. I hope this review saves someone the hassle of dealing with unhappy, rude, self-righteous, unaccommodating staff this branch employs. [To the one middle aged, shoulder length blonde haired teller (second from the left normally), you are great and I apologise for what you must have to put up with while working with the rest of your co-workers. I truly wish you the best!]

  Response from the owner

  I’m sorry to hear you feel this way, Evan. We want to help as much as we can. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. Thank you. ^Chrishawna

• B

  Baskeldo
  1

  The absolute worst bank to deal with. I end up having issues every time I try to cash my paycheck here. They are constantly telling me that my check has not been added to positive pay by my employer even though it has, and I end up wasting endless time just to get my paycheck cashed

  Response from the owner

  Good afternoon Baskeldo, Thank you for providing us with your review. I'm sorry to hear that you have issues every time you try to cash your paycheck. We'd really like to speak with you so that we can look into this on your behalf. Please send us an email at [email protected] with your phone number and reference number 6576. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you again soon. ^Caitlin

• F

  F N
  1

  Stay away from here! Horrible customer service, they more like scammer! They don't cares about you and your money! Credit unions are way better than these banks! If you want drama , go here!

  Response from the owner

  Hello thank you for taking the time to leave us your review. It's very concerning to us that your visit left you with a one-star impression. We'd really like the opportunity to speak about what made you feel this way, and to assist in whatever way we can. I assure you we care about you not only as a customer, but as a person. Please send us an email with your phone number and reference number 9340 to our email at: [email protected] Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to help. ^Chris

• D

  Diana
  5

  I have been going there for 3 years. I absolutely love the staff and have never had issues. They have gone above and beyond for me in many transactions. They even have toys and lollipops for my kids in the lobby. Needless to say my kids would give it a great review too.

• m

  mike willard
  1

  I was in this branch Saturday October 18th at about 10:30. I normally come into this branch every Friday to cash my payroll check, due to it being a US Bank check. I would rather pay 5 dollars (which is rediculous considering its your check)than wait 2 days for it to clear at my bank. I had knee surgery on Monday, so it makes really difficult to get around. I went through the drive through hoping it would save me from getting out of the car. They said they couldn't help me at the drive through due to me not having an account at US Bank. "You will have to come in to take care of this" is what she said. I told all three of them in the drive through about my situation, with no concern to them. The guy in the red golf shirt didn't even apologize or say a word when I came in. Same with the Asian girl, in all black. Both of these individuals where at the drive through when i came through.They looked at me like I was the burden. Didn't explain why they couldn't help me at the drive through when I came in. In other words, your customer service is a .01 out of 10. I would rather wait 2 days for my check to clear, than ever set foot in any US Bank again. Thanks for nothin. Mike

• A

  Anastasia C
  1

  Creepy manager, annoying customers gossiping, so many reasons why I no longer have an account there.

  Response from the owner

  We are sorry to see that this was your experience with us, Anastasia. We would like an opportunity to speak with you further to learn more details, and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 5439, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan