U.S. Bank Branch 6th St, Clarkston

U.S. Bank Branch Reviews

• P

  Papa Gnome
  5

  The Clarkston U.S. Bank is friendly and always a pleasure to deal with them, the long term employees work hard to keep things running with the short staff and a lot of turnovers. I greatly appreciate the employees and look forward to keeping my financial needs with them.

  Response from the owner

  Thank you for taking the time to share your experience, Gray. We appreciate your kind words. I hope all of your future visits continue to meet our high standards for great service! I wish you the best, ^Kim

• B

  Bill Rowland
  1

  This review is based on US Bank corporation in relation to this specific branch. Since they have reopened the lobby the service has been painfully slow. They are grossly understaffed. If you go to the drive thru then plan on waiting for 20 minutes. If you go to the lobby plan on waiting 15 minutes. If you try to call, consider yourself lucky to reach someone. I asked when they would be back to full staff to better serve costumers and multiple employees told me that they are at full staff now. They informed me that US Bank is not going to bring everyone back because they are trying to get more people to do online banking. They people that work there are great but they can't do their job effectively do to poor management by the corporation itself.

  Response from the owner

  Thank you for sharing your interaction, Bill. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• F

  Frank Quinn
  5

  One of the best US Bank branches i ve ever dealt with.

  Response from the owner

  Thank you for your kind words, Frank. I hope all your future visits meet the same level of service. Have a fantastic day! ^Larisa

• R

  Ringmaster's carnival of terror Alden
  5

  Dear beautiful ladies and handsome sam💙 and tena . thank you for your beautiful dedication to me and my family. My grand ma has been a coustomer to us bank for more than 30 year. And me 13 or more years. Thank you for doing a damn good job. I love n respect all of you. Thank you so much . you know what you did to help and it is beautiful. I will always stay your coustomer💙 thank you. A....✌

• A

  Alora Largent
  1

  Waited 35 min for a deposit and receipt.

  Response from the owner

  Hello Alora, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• H

  Harold Boodry
  1

  The worst bank on the planet, there the slowest in helping and then all they do is lie when they’ve made a mistake. I wouldn’t give them a single star but to post this they have to have one.

  Response from the owner

  We are so sorry your recent experience was less than desirable, Harold. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize we’ve let you down. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 6861. One of our Ambassadors will call you within two business days. Thank you and we look forward to speaking with you. ^Jessica

• S

  Shane Hayward
  1

  This bank really sucks. They are so slow at helping customers