U.S. Bank Branch Macon Ave, Canon City

U.S. Bank Branch Reviews

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  Sara smith
  5

  I went to make a deposit and had a great experience at this branch. The staff was very helpful and kind and the Branch Manager Jenny was very sweet. She went above and beyond to help me with my issues and took the time to solve my problem. I felt bad for her since another customer was grouchy he had to wait. People need to realize that no matter where they go now days THEY HAVE TO WAIT! She did a great job to assist him and myself. I love this branch.

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  Joshua & Robin Oreskovich
  1

  After waiting inline for about 5 minutes while the employee by the name of Bailey treated another customer disrespectfully, the same employee began to work with my wife and I. Since I didn't fund an account quick enough that was set up online, it was closed so I asked if I can just open a new one up. Her and the other female employee who's name I was not able to get were disrespectful and refused to help set the account up since they were worried about leaving right at 4. Because of their disrespect that was shown not only to me but another customer as well as their choice to not want to help my wife and I, I will not utilize this bank now nor in the future. These employees and their lack of customer service need to be dealt with as they are in a customer service industry.

  Response from the owner

  Good morning, thank you for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. I am also sorry to hear we've lost your business. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1659 and details of your experience. We will give you a call directly. We hope to hear from you soon so we can look further into this issue. ^Heather

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  Michael Shipman
  5

  I like US Bank in Canon City....great customer service and they are always helpful. I opened an account online but I couldn't figure out how to make a deposit. I went to the local branch and Acacia was able to help me!! Even though it is a smaller bank the customer service is always great!! In previous reviews about reduced hours, and bank being closed seems unfair!! Covid was not kind to smaller banks and businesses I believe this bank managed very well through these trying times!! Great job guys!!!

• E

  Erica Stoner
  1

  Not a bad bank, but the ATM never working is starting to become a deal breaker for me. As someone who works banker’s hours, I find it extremely frustrating when I go to use the ATM after I leave work and it never works. Then forcing me to take time away from my 30 minute lunch break to go inside the bank to pull money out. This has been going on since at least late September. I mentioned it to one of the tellers and she said she’d let “them” know and get it resolved but I have yet to see that happen. It’s gotten to the point I’m considering switching banks.

  Response from the owner

  Sorry for the trouble using the ATM, Erica. We’re happy to review this with you to see how we can help. Please send us an email with your phone number and additional details, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 5455. If you need report a down ATM, bankers are always available to help by calling 800.872.2657. All the best. ^Michael

• D

  Dana Soux
  1

  The hours for this bank were already difficult to abide by if you have a full time job. Now, they are only open from 10-2 five days a week, they don't have a drive thru, they ID you for depositing more than $500, if you need change they make you jump through hoops, and so on. Jeanette gas been amazing over the years but I will be closing my business account as well as my personal accounts. If you have a regular job,this bank is not for you!

  Response from the owner

  I am sorry to hear we’re losing your business Dana. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. If you’d like to discuss the experience in more detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 6272. We look forward to hearing from you. ^Heather

• M

  Matthew&Elizabeth
  1

  I am sick of this bank. They keep charging my card for god knows what. I was suppose to get 479 bucks put into my account. I had 40 in already. For some very odd reason I only had 430 bucks total. So I called literally all day today so I could get some answers as to why. No one seems to be able to operate a Damn phone. I will be in Monday to close my account. If I were to take money off of someones card, id go to jail. I think the same should go for this bank

  Response from the owner

  Hello Matthew and Elizabeth, I understand your frustration with the unexpected balance in your account. We can take a look to see what is causing the difference in your balance, but we will need to speak with you first. If you would like us to reach out to you, please email your phone number and reference #2001 to us at [email protected] and we'll call you in 24-48 business hours. If you need to speak with someone today, please call Customer Service at 800-872-2657. Thank you for taking the time to share your concerns. ^Kim

• J

  Jane V
  5

  I love this branch. They have great customer service. Branch Manager Jennifer is amazing and goes above and beyond to help customers. This will be my bank for life!

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  Jonathan Sakamoto
  1

  Alright so we have been with us bank for 8 years and they took 7 $36 overdraft fees out in 3 days. Obviously kinda out fault, but we wanted to talk to them about our options. So both the manager and branch manager were the most horrid people to deal with. Rude as all hell, talk to us like we were idiots, told us to go bank at ent, and told us to get out of the bank. Voices were never raised, we were just trying to work out a deal or something. Us bank is alright, but these horrible people at the canon city branch are the worst people I have ever had to deal with. Stuck up entitled old ladies. Get over yourself. Thanks you.

  Response from the owner

  Hello Jonathan, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1-800-USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

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  Nicole Hopkins
  1

  Every single time I go into this bank it is ALWAYS a 20 minute wait. My mom banks here and to even deposit money I'm always standing in line for 15+ minutes. Rude tellers. Long wait and not even open half days like the other banks in town. Awful.

  Response from the owner

  Hello Nicole, I agree 20 minutes seems like a long time to wait for a teller. I'm sorry this has been your experience. We would like to ensure that all of your concerns are addressed. If you are interested, please email your phone number and review #1176 to us at [email protected] and we'll call you in 24-48 business hours. I hope we get the chance to talk with you further about your experience. ^Kim

• K

  Kerry Larson
  5

  I don't have a need to go into the branch very often, but every time I have, they've been very helpful and pleasant. The teller even sent me a thank you note after I went in to get a cashier's check to purchase a car. US Bank also offers free Platinum checking to military veterans.