U.S. Bank Branch Ne 42nd Ave, Portland

U.S. Bank Branch Reviews

• J

  Jared Jensen
  5

  Angels work here! Best customer service I've had at a bank since opening an account! The manager, Ebony U., is a triumph of management. Even though she was short staffed, she took time and cared enough to listen to my concerns and, make me feel heard. I left the branch feeling hopeful and, excited to find financial solutions with US bank. Thank you!

  Response from the owner

  Wow….5-stars! I'm glad to hear you had a great experience, Jared. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kim

• J

  Joshua LaRue
  1

  Horrible customer service. Brought in a check w/ both my wife & I's name, only my name is on this account & it was understandably rejected from mobile deposit. The "teller" explains this will be rejected again due to my wife being on the check, but not my account - I have deposited much larger checks into this account w/ our names listed the exact same way before & my wife has deposited into her Chase account w/ same conditions, w/ no issue. "Teller" could not provide any more details on this policy, didn't offer to have anybody else provide more details - & then deposited the check anyways, telling me I would receive a notice in 5-7 business days. Left, obviously dissatisfied - only thing they would respond w/ was a shrug & "that's how it's always been". After leaving, I immediately called the 888 number, get ahold of an operator, try to get clarity on the issue - this operator had no problem explaining US Bank policy & any potential issues (entirely different explanation - even the 5-7 business days was way off), made it clear the person I spoke w/ @ this location didn't understand at all, should have escalated my questions to a manager or somebody else. If the unstable man w/ full face painting, swinging a spear, & burning incense in the parking lot wasn't a reason to steer clear of this branch - the service/help you get certainly does.

  Response from the owner

  Hi Joshua, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #0624 to [email protected]. Once we receive this information we will contact you within 48 business hours to further assist. All the best, ^Kortnee

• K

  Kim Kasch
  1

  Horrible customer service. No tellers. You have to wait for a mortgage person to cash a check. While I was waiting, the customer in front of me left because he couldn’t wait that long.

  Response from the owner

  Thanks for leaving us your review, Kim. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• J

  Joseph Taylor
  1

  Slow service, rude, and dismissive. 4 tellers and ONE customer at the front but I'm waiting 5 minutes to be called up.

  Response from the owner

  Hello, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• P

  PDX Me
  1

  Went to this U.S. Bank ATM because three others in my surrounding neighborhood have been broken for at least a year. Unsurprisingly, this U.S. Bank ATM was broken as well. The part where you put your card in was totally busted out, and it was just a big rectangular hole. There was no sign indicating it was out of order but there was literally no place to insert the card. I went inside and waited 20 minutes to withdraw my money. The banker I spoke with went and checked and confirmed it was indeed broken, but assured me somebody would be by first thing the next morning to fix it. I assured her they wouldn't, based on U.S. Bank's apparent policy of not having a single working ATM in all of Portland. I stopped by the end of the following business day and, sure enough, it was still broken. I'm convinced U.S. Bank is purposely keeping their ATMs broken, just so they can rack up as many out-of-network ATM fees as possible. It wouldn't be the first time, by a long shot, U.S. Bank resorted to extremely shady fee collection practices. And they have a contract with Oregon for unemployment payments to go to their "reliacard" system, so it seems like they are trying to purposely profit off of the misfortune of the unemployed during a time of unprecedented unemployment rates.

  Response from the owner

  Thank you so much for taking your time to leave this review, PDX Me. We apologize you’ve had trouble with our ATM several times now. We’d like to report the ATM to our Help Desk to ensure a work order is put in to fix the ATM. Please send us an email with your phone number to [email protected], including reference number 1819. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• K

  Kathryn Karr
  1

  Don't ask for Cody as he doesn't have any authority to get anything accomplished. US Bank rejected a check I deposited at an ATM that was from the Jim Doran car dealership for a cancelled warranty. The check included the name of the guy that I'd bought the car from 9 months prior. It didn't matter that I had the title, chain of title for the car, certificate of the purchase and had paid for the car on a US Bank check. I asked for the check back, but he wouldn't or couldn't provide it. The option he suggested to deposit the check was to add the guy I bought the car from to my account. What a knob.

  Response from the owner

  Hello Kathryn. Thank you for taking a moment to share your experience with us. We will want to speak with you further about this situation. Please send us an email to [email protected] with your phone number and reference number 1239, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• J

  Janette Chacha
  1

  Teller are not friendly, unhappy and terrible to costumer and it was Angela our teller. I am not happy how she treat us and the tone of her voice. Very bad.

  Response from the owner

  Hello Janette. We are so sorry to hear you had negative experience at this location. We never want our customers to feel they aren’t treated good. We certainly don’t want to lose your business either. If you would like to share details you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 8081 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• M

  MaHoney McKeon
  5

  Great people! Took care of me perfectly. After the Wells Fargo story, they gave me a Veteran Premier Account at no cost. What a great experience!

• P

  Preston “Captain Stone” Dahl
  5

  I have been in every week for the last 9 months. Staff has always been Courteous and welcoming. Hoping this branch makes it through the pandemic!

• L

  Lucas
  1

  way to many mistakes every time I visit, only time I will go next is to close my account