U.S. Bank Branch S Roosevelt Ave, Burlington

U.S. Bank Branch Reviews

• L

  Loving Life
  1

  Do not use this bank. Deedee Weicher was awful to work with. She was very rude and condescending, and she lied multiple times during our exchanges. She will treat you like dirt, especially if you aren't very wealthy. I guess she assumes that not being wealthy means that you are unintelligent, and she treats you as such. I've never been treated with such blatant disrespect in my life, as I was by this horrible woman. Worst experience. A nightmare. Go elsewhere. Trust me.

  Response from the owner

  Hello, I'm sorry to hear you are upset with a recent branch experience. If you have questions or still need assistance, please reach out to our 24-Hour Customer Service team at 800.872.2657. Bankers will be glad to offer help in any way they can. Regards, ^Kim

• J

  Jayden Gorman
  1

  My daughter opened her first bank account with them and usually takes pictures of her paystub and deposits her checks that way. The service is offered through the bank and should be a sufficient way to deposit checks when out of town. She routinely took a picture of her check and it was accepted and an email was sent from them confirming the deposit went through. Two weeks later while checking her account they decided it wasn't clear enough, and made her account negative taking that amount back. She called to inquire and was told she needed the check redeposited. She shredded the check but produced a copy of her paycheck provided by her employer with the amount and date etc. they did not accept it and continue to rack up overdraw charges. She hasn't charged or has any other bills go through. I called and spoke to Brianna and even dropped off a copy of the check proof from her employer, she said this will work, then told my daughter she didn't know who I was or what I was dropping off ?? I was with her when she opened the account and called her before coming to see her at the bank. Still almost a month later no resolve and more charges. What a joke of a bank. They treat you like a number not a person. Will never do business with them. I was told the branch manager would call, Susan something, today, but no call. Absolutely no excuse for bad business. New building but old antics to overcharge customers to pay for it.

• A

  Aaron Tiffany
  1

  Find some place else to bank. They refused to open a savings account, because they were closing in 15 minutes, and the teller said it takes 30 minutes to open one. If a bank can't go the extra mile to service a new customer, then it's not worth your time to bank there.

  Response from the owner

  Hello Aaron, we appreciate you taking the time to share this with us. I’m sorry to hear that we weren’t able to get an account opened for you at the time of your visit. I understand how frustrating that can be. If you’d like to discuss your experience with us further, please send an email to [email protected] with your phone number and reference number #4705, and we’ll give you a call within one business day. Thank you. ^Jessica

• m

  melanie “Lanie”
  2

  I used to love my bank but sadly I now HATE my bank. Thier new bank ATM is mounted in the building now facing outside, so they say, it can be serviced from inside. Obviously s convenience for them . MAJOR problem for customers since it is along the wall where teller windows are and the commercial customer window is the window that shares the wall. So sit and wait to get to your machine then get ur transaction done, then ur stuck in the line while commercial customers complete their business. And they removed the downtown ATM. I am planning on changing banks. Aside from that the overdraft fees are highway robbery. Had a problem on vacation, simple mistake on my part, I admit it. Cost me over 200.00 in fees. Got home checked my account and immediately set about fixing it. Almost a week later, problem resolved by me. I start receiving mail overdraft notices in the mail. They charge if ur over drafted too long. Someone without modern technology would have really been screwed. A little quicker on the notifications.

  Response from the owner

  Hello Melanie, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• K

  Katherine Williams-Ramirez
  1

  Fee this! Fee that! And don't get me started on the ATM. Customer service is lukewarm at best and the lack of accountability is irritating. Choose to bank elsewhere.

• J

  Jonathan Gaddy
  1

  Would give zero if I could atm in the stupidest location possible so it takes 30 years might as well go inside

  Response from the owner

  Hello Johnathan. We understand your time is important and are sorry to see that there was a long wait when you visited. Please visit usbank.com/locations for information on available ATM's in your area. You can also use our partner ATM group Moneypass for withdrawals. Please visit www.moneypass.com for information on their availability as well. Thank you. ^Ryan

• T

  Tim Johnston
  1

  Every time I go into the bank and they can never find my account. I have to show them my ID and give them all of my information and then wait 10 minutes just for them to find my account. I closed one of my accounts through them and they never fully closed it.

  Response from the owner

  Hello Tim. We are sorry to see that there is difficulty pulling up your account each time. We would like to look into the reason for this and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3839, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• R

  Reviewer Reviews
  1

  The staff at the U.S bank in Burlington Iowa make me feel very uncomfortable by staring at me with a very rude face the staff needs to learn how to do there work and not stare. Also I’m younger and I make more money than any of you in a week.

  Response from the owner

  Hello, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1-800-USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• A

  Amber Youmans
  1

  a bank is only as good as it's branch manager, and this one deserves less than one star.

  Response from the owner

  Good morning Amber, thanks for reaching out. I am sorry to hear you've had negative experiences with our management. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the interactions, including your phone number and reference number 10095. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• G

  George Blorge
  2

  They forclosed my mortgage. Now I live in my car. Would be one star but they have good candy

  Response from the owner

  Thank you for taking the time to review our Burlington West Branch. If you would like to discuss your experience further, please email us at [email protected] with your phone number. One of us will give you a call within the next 24-48 business hours. We look forward to hearing from you and hope to help you reach a resolution. ^Ryan