U.S. Bank Branch Sierra Hwy, Santa Clarita

U.S. Bank Branch Reviews

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  Elite Fitness Club By Mark Musonge
  1

  1. Mom tried countless times to open an account, provided all documents you asked for. You had her "sign up" then a few weeks later reviled it. She called to speak with someone, she was told the manager will call back. The entire process seemed like the bank was doing her a favor. A competitor bank jumped in and accepted her in a heartbeat. The process was humiliating. 2. For more than 5 years I have had my business account with you but even through the pandemic I kept you as my bank. However After a call with one of your agents/ managers/ supervisors (online) I don't think you're genuinely interested in supporting the growth of small businesses. If you're selective as to what kind of businesses you support/ work with, just make that clear instead of stifling our growth. My relationship with this bank has turned into an unnecessary nightmare. You're very frustrating!

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  Monica A
  4

  Everytime I arrive, there's only one teller, and 2 employees sitting at desk. Why only one employee to assist people in line. Absurd. Get with it US Bank. Understandable I suppose due to short staffed everywhere. Finally was helped and teller was GREAT!

  Response from the owner

  Thank you for taking the time to share your experience, Monica. I hope all your future visits meet the same level of service. Have a great day! ^Heather

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  Vanessa Espinoza
  5

  Updated staff recently and it really shows ! Their customer service is on point now and the whole vibe and atmosphere in there is different and great. Love the changes they made.

  Response from the owner

  I'm sorry to see you had a 1-star experience at the branch, Vanessa. We’re happy to discuss your concerns and help in any way we can. Please send us an email to [email protected] with your phone number and reference number 3866, and we will reach out to you directly. If you need more immediate assistance, bankers are always available to help by calling 800.872.2657. All the best, ^Kim

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  Sandra Sanchez
  1

  This review is for the EMPLOYEES OF THE BRANCH! IF YOU SAY YOU OPEN AT 9:00AM PLEASE DON'T MAKE ME WAIT TILL 9:10 IN FRONT OF THE DOOR THIS IS THE 3RD TIME !!!!!! I understand things happen but come on there was 3 tellers and 4 other people in that branch by the time you let me and the other people in! I come here to make a payment on my way to work and you guys make me late every time! NOT COOL!

  Response from the owner

  Hello Sandra, thank you for taking the time to share your experiences at this location. I apologize that the branch opens late, causing you to be late for work. We'd like to make sure this gets addressed. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1669. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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  Miranda Rae
  1

  Third time here, they seem to do banking on their own terms. I have problems EVERY TIME. All I heard 4 times today is "it doesn't work that way" "no, that can not happen" all I wanted was to put my payroll check towards a credit card payment. I do it at tons of other US Banks and no questions asked. THEN, you can't even verify if a refund on my account has been processed.... you are incompetent. Glad that not all US banks are like this one. Will NEVER come here again. If I could give negative stars, I would.

  Response from the owner

  Hello Miranda, Your review is very concerning to us and we are sincerely sorry you had a less than satisfactory experience during your recent visit to your local branch. We would appreciate if you would contact our customer care team by calling 877-654-4918 to speak in greater detail with a representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

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  Christopher
  1

  The lines are always slow, the website has many broken areas in it, the ATM is constantly broken, and the staff is not up to date with information. If I need to pull out money it takes them up to a week to get it. For me that's a lot of red flags when it comes to banking. I would not recommend US Bank and absolutely not this branch.

  Response from the owner

  Hello Christopher, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

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  Amanda LaMura
  3

  The rating is for the ATM machine, its constantly out of order and the other branches are clear across town. 5 stars for the employees, never had a problem there.

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  Piggys Rule1375
  1

  This review is for their direct phone line.. I called for a few days in a row already and only voicemail is active so I am Calling the 800 number tells me your matter only the branch can handle it. Call them again. I had to drive all the way to the branch to speak to someone.

  Response from the owner

  Good morning, I'm sorry to hear that you were unable to get the assistance you were looking for by phone and that you needed to drive in person to get help. We'd really like to speak with you about this experience, so we can properly have it addressed. Please send us an email at [email protected] with your phone number and reference number 3518. Once we receive your contact information, we'll give you a call within one business day about this. We hope to hear from you soon. ^Caitlin

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  Henry Rodriguez
  1

  Absolutely terrible service, you walk in and it’s like they don’t want anyone in their branch. Disgusting client experience

  Response from the owner

  Oh no! I’m so sorry to hear about your recent experience, Henry. Our goal is to provide excellent customer service, I’m concerned to hear we have fallen short. We welcome the chance to discuss your visit further. Please send us an email with your phone number and reference #1326 to [email protected]. We will contact you within 2 business days. Thanks, ^Kortnee

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  Alicia Perez
  5

  The manager, Staci, was very nice and helped me resolve an issue with my business account.