U.S. Bank Branch Coffee Rd, Bakersfield

U.S. Bank Branch Reviews

• M

  Marshall Johnson
  1

  THE WORST! I went to this bank to open an account and was told that they are "Very Busy & Make an Appointment" by Branch Manager (She was doing Nothing) 4 Employees, 3 Customers inside 😑 😁😂 Bad Joke!, So Glad I Changed My Mind! If you bank here it's your own fault, You've already been warned ⚠️ 😉 Don't Walk~Run

  Response from the owner

  Good morning, Marshall. Thank you for taking the time to share your experience. I am sorry to hear we lost you as a customer. All the best. ^Heather

• s

  stanley smidt II
  1

  I would not do my banking with us bank, they are crooks. My account was transferred to them from State Farm without my permission & now they won’t close my account because they say I have a negative balance. The reason my balance is negative is their fees they are charging me. My balance went from $300.00 to $-75.00 over a charge for $7.03 .. I repeat DO NOT BANK WITH US BANK THEY ARE CROOKS!!

  Response from the owner

  Thank you for your honest feedback, Stanley. We wouldn’t want to lose you without a chance to speak with you first. If you don't mind, please send us an email with your phone number to [email protected], including reference number 3041. An Ambassador will call you in 2 business days to see if there is another location with hours that better fit your needs. Thank you and we look forward to speaking with you. ^Larisa

• J

  J Singh
  1

  Went to get some information about business accounts and the person behind the counter looked like he did not want to be there, just handed us a bank brochure and basically called it a day, gave fast food service vibes.

  Response from the owner

  Hello J, thank you for sharing your experience. I hope you were able to get all of your transactions completed and questions answered. If you still have questions, please call Customer Service at 800.872.2657 where bankers can help with your banking needs 24/7. All the best, ^Kim

• D

  Daniel Garcia
  1

  How in the world that I'm going to open an account to this bank all I'm reading is bad reviews!!! 👎

• l

  lulu lopez
  1

  Extremely Devious with Overdraft Fees, unreliable available balance, if I'm not mistaken, items paid at their discretion would be a recurring auto pay phone bill, not $580 for online slots after returning the auto pay phone bill unpaid....

  Response from the owner

  Hello Lulu, I'm sorry to hear that you've had difficulties with overdraft fees and the overdraft coverage process. We'd be happy to look into this and to help however we can. Please send us an email at [email protected] with your phone number and reference number 3400. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• D

  Daryl Gilreath
  1

  I started banking with this institution because there was a branch close to where I lived in Oregon and they were great. Fast forward a year and now I'm in Bakersfield where US Bank has one branch in a strip mall and these guys truly suck. I've been sitting here for two hours to do a simple wire transfer and there's still no end in sight. My recommendation...find a real bank. Don't waist you time with these strip mall idiots.

  Response from the owner

  Hello Daryl, Your review is very concerning to us. We want to make sure you were able to complete your wire transfer successfully and we absolutely apologize for the wait time you experienced during your recent visit. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. This feedback helps us work to be better for yourself as well as other patrons in the future and it is taken very seriously. Kind regards, The U.S. Bank Social Media Team

• N

  Nicole Nunez
  1

  This is the worst branch in US Bank history. The fact that there is only one in Bakersfield is pitiful. The branch is small & on rainy days (last Friday) they insist that members stand outside. The tellers along with management revert to a resource line of we aren't authorized to do that here, or we have to wait 24 hours. I know that is bull because I've been to smaller, grocery store locations who perform many functions. Take your money, your business to another bank or better yet credit union, I DID!!!! THIS BRANCH SUCKS

• P

  Pascal Gee
  4

  I opened an account in Orange County, CA. I've moved from that area but any decisions that require bank manager involvement still get kicked to that branch. Other than that inconvenience, US Bank customer service in the San Luis Obispo & Kern County has been stellar. If opening an account using a promotion code, take care of direct deposit dates. Even 1 day past may cause a runaround.

• F

  FactualitiesFam
  1

  Went to this location yesterday and realized I can't deposit cash in this atm connected to the only branch in Bakersfield with weird hours 🤔🤦🏾‍♂️🤷🏾‍♂️. Think I'm going elsewhere with my banking business as of Monday 12/02/2020 😡

  Response from the owner

  Good morning. Thanks for taking the time to leave a review. We’re sorry to hear that you had trouble with the ATM. We’d like to make sure the issue is addressed. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 8471. We'll give you a call within two business days. Look forward to hearing from you. ^Heather

• J

  Jay B
  1

  Wow, this has to be the worst bank in town. To start when you walk in it feels like you are walking into a third world bank, the tellers are all pissed off looking and act like it would kill them to crack a smile. The tellers are all rude and very unhelpful. It's no wonder why they only have one branch in town. Lastly they will only let you take $500 out of your account at a time from within the bank?!?!