U.S. Bank Branch Raintree Rd, Mankato

U.S. Bank Branch Reviews

• R

  Rafael Whatever i want
  5

  Excellent customer service from the branch manager. Very friendly and professional. Very knowledgeable and caring. I would even consider starting banking with US Bank in gratitude for her outstanding customer service. Thank you Carrie the branch manager for all your help.

• A

  Angie D
  1

  ** apologies for the long post** I actually love banking with u.s. bank, but I must say, this branch is terrible. I can't tell you how many rude tellers I've had negative experiences with. I highly recommend that people go to the downtown Mankato location where they are always polite and professional. I recently had an experience where I was waiting my turn, and looked up from my paperwork to see a teller starting at me. She never greeted me at all. I apologized for not being prompt in line, and she rolled her eyes. I then asked for foreign currency. She seemed very annoyed that she would have to help me transfer funds from my savings to cover what I wanted to withdraw. She then said in a very annoyed tone "I don't even know how to do this." She never even offered to get me someone else. I didn't trust this woman with my money. I asked her to stop and went to the downtown location, where they had absolutely no problem ordering my foreign currency. Unfortunately this isn't the first rude teller I've worked with. Their bankers are quite good, but unfortunately many times you have to work with tellers-- and they're so rude at this location. I will never be going back to this location .

  Response from the owner

  Hello Angela, thank you for bringing your situation to our attention. I am so sorry that you had to experience the unprofessional attitude from this teller, this is not acceptable. We would like to address the quality of this branch location and make sure proper coaching is provided. Please send your phone number to our email at [email protected] and we will call you within 24-48 business hours to discuss this further. Thank you and we look forward to hearing from you soon. ^Larisa

• D

  Destiny Winn
  5

  I never go inside I just use the drive thru. I see there are some bad reviews here about the service so why bother going in when you can just about get everything done yourself with the drive thru kiosk. It is a fast stop and the machine is very quick and prompt. Sometimes it is hard to read the machine when it’s sunny. They could increase the brightness or add a ledge to cover the screen from the sun. But overall fast and convenient ATM!

• D

  Debbie Distad
  1

  Really tired of mistakes made by the bank and it has been over a week now and still has not been corrected on their part. Will not ever deal with them again.

  Response from the owner

  Hello, Debbie. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team