U.S. Bank Branch W Irving Park Rd, Chicago

U.S. Bank Branch Reviews

• A

  Aruomglol
  2

  Very nice bank. My father has an auto loan through these folks for his Tesla. He thought it would be a good idea to try them out for financing my vehicle. My credit is not as good as my father's so he was going to co-sign for me. The gentleman who was helping us was nice enough but I don't think he realized he nearly had us sign up for a straw purchase which is illegal. (He wanted my dad to sign up for a loan on his own instead of cosigning for me and me be the main driver of the vehicle which is fraud.) Anyway, lesson learned.

  Response from the owner

  Thank you for taking a moment to share your experience with us. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 2193, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

• E

  E. Sarpy
  1

  Wanted to like this old fashioned bank in nut area but: had someone else's paperwork accidentally sent via e-mail to me. They didn't respond when their check was being verified at my point of purchase, causing me to be inconvenienced by having to wait over an hour while we both tried contacting another branch to verify funds. Online banking has made these types of models obsolete. A developer will buy this waste of space one day.

  Response from the owner

  Hi, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0613 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• J

  Jose Martinez
  1

  I had an appointment at 2 in the afternoon I asked an assistant who had the appointment at 2:00 he answered Let me see I was there for an hour and he didn't tell me anything this bank and the best thing to do would be to look for a better one that is😡😡😡😡😡

  Response from the owner

  Thank you for taking a moment to share your experience with us Jose. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 0174, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

• K

  Khurram Fazal
  1

  Online access to my account was blocked by some Fraud department saying there was a fraud threat or something. Called the help center, they asked me to call some Kelly person to have it unblocked. Tried multiple times to reach out to her but it always lands in her voice mail. No call backs though. I fail to register how just one person is handling such complains. Anyhow after multiple attempts the person at call center said its best you go to a branch. I've been sitting here for the past one hour waiting for one of the two bankers to get free but this is just so time consuming and waste of time.

  Response from the owner

  Hello Khurram, thanks for sharing your experience. We'd like to see what we can do to help. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4196. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• D

  Daisy Ocampo
  4

  My experience has been great at this branch, i don't like much the one on Milwaukee street. I had a personal check from my pastor and the one on Milwaukee street didn't cash for me but this one did. Thank you too all the clerks for being so nice.

  Response from the owner

  Hello Daisy! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• J

  Jonathan Santos
  1

  There’s a whole ATM in the indoor lobby but customers without vehicles have to wait in the cold for the outdoor ATM while these workers take their sweet time in a jam packed parking lot. Absolutely ridiculous

  Response from the owner

  I can definitely understand why this has been frustrating for you, Jonathan. Would you like to discuss your concerns further? If so, please email your phone number and reference #9637 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• M

  Mariusz Z
  5

  Been a Charter One customer. Now a USBank ( they aquire CO ). So my first experience with new one is very positive. Unlike I had with Charter One. Service was faster and teller was very nice and friendly with smile on her voice.

• A

  Ali Mohamed Jr
  1

  just an advice ☻🤘. If you need some information and you are dark skinned or black, do dont go to this bank. Cuz they are soo racist. special the woman has hair cut. she always sit down in front.

  Response from the owner

  Hello, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling emailing [email protected] with your name, contact information and details of your recent experience and a representative will reach out to you within 1-2 business days. Kind regards, The U.S. Bank Social Media Team

• Y

  Yahaira Herrera
  1

  They don't help their customers! All they do is take your money & when you ask for help they can't help you! Moving banks, if I could give them no stars I would.

• S

  Sara Lai
  1

  This is easily the worst location in Chicago. Multiple times they have said they are closed (one half hour before the banks actually closing) "We put all our money away and now I've been at the window for a half hour and cars completely backed up into traffic. Thanks