U.S. Bank Branch Northern Valley Pl, Rochester

U.S. Bank Branch Reviews

• A

  Angela Michelle
  1

  Absolutely unacceptable! There are many more professional and friendlier options in town! I'll write more on my abysmal experience with this bank soon.

  Response from the owner

  Good morning, Angela. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0589 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• M

  Michelle Gappa
  5

  I absolutely love the team at this branch! They are knowledgeable and very friendly.

• S

  Sarah Machart Ramberg
  1

  Terrible customer service. Lady was screaming at her co-worker in the back then came out and gave me attitude about opening an account for my son. Told her I was going to move my accounts as this behavior is unnecessary and she told me I probably should.

  Response from the owner

  Hello Sarah, Thank you very much for leaving this review and bringing this to our attention. The behavior you've described is incredibly concerning to us and we'd really like to speak with you about it. Please send us an email at [email protected] with your phone number and reference number 2799 and we'll give you a call within one business day. Thanks again. ^Caitlin

• W

  Wayne Blaylock
  5

  Really nice workers and great service!

• C

  Chester Proctor
  1

  My family and I closed our account here because if we wrote someone a check they had to pay a fee to cash it here.