Premier Bank US, Rochester

Premier Bank Reviews

• S

  S Schultz
  5

  Traveled around the world in the military for over 20 years and I continue to move around in the US since retiring. Premier Bank has always graciously assisted me with my banking needs wherever I''m living.

  Response from the owner

  S Schultz, It is an honor to work with you! We are grateful for your service, for your loyalty and for leaving such a thoughtful review. Thank you again for all you do for us!

• A

  AC onGmail
  1

  Happen to be too. My debit card stopped working. I ordered a new one and they charged me $5 for a new card. Didn't want to argue over $5 so I just paid it. I been a customer for over 10 years but no waiver on the fee.

  Response from the owner

  Dear AC, We are grateful for your loyalty. We are sorry for your frustration over the 5 dollar fee and thank you for letting us know. Next time you are dissatisfied please feel free to discuss it with you Premier Banker, we pride ourselves on personal service and attention to detail. We appreciate you reaching out to let us know.

• J

  Joe Sprinkle
  5

  Having banked there since 2003 I've never had a problem and have always received good service.

  Response from the owner

  Joe, Thank you for your loyalty over the years and for your great review. The Rochester Community is vitally important to Premier Banks as are you. We are privileged to serve you.

• J

  Jerrell Ransom
  1

  This is the worst bank they falsely accuses people of being pushy just for asking for a debit card they mobile online banking doesn’t really work you have to keep calling the bank to let you in on your account it’s just the worst I will never try another premier bank

  Response from the owner

  Premier Banks utilizes an Advanced Login Authentication process in order to protect account information. Our team strives to exceed clients’ expectations while still adhering to strict bank regulations and policies. We apologize for any frustration you may have experienced.

• R

  Ravi Nadimpally
  5

  Great customer service, banking with them from 6 plus years

  Response from the owner

  Ravil, We appreciate our 6+ year partnership and look forward to serving you for many years to come. Thank you for the review and for supporting your local Premier Bank.