U.S. Bank Branch White Ave, Grand Junction

U.S. Bank Branch Reviews

• f

  fuck you
  1

  I had an account here for about a year. Everytime you go inside wait times for a teller is horrendous 20+ minutes long and your the only person in line. Since have found a new bank better suited for my needs

• M

  Mat Sulli
  1

  Worse experience of any bank I have had. Purchased a vehicle with a loan through a US bank in Grand junction. Misquoted interest rate. Then lost the title and terrible communication. Going on 9 months with title issues. Planning on refinancing elsewhere.

  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Mat. We wouldn’t want to lose you without a chance to make things right. We’d like to investigate this concern further. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 0757. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• R

  Ron The NonToxic Straight White Male
  1

  Worst banking experience possible! Setting up a checking account online takes around two weeks... the branch itself is only open 6.5 hours a day and not at all on Saturdays! Customer service both over the phone and in person are rude, impatient and NEVER give any answers! They lie about calling you back and their email service is Trash! I received multiple repeat emails and NEVER the email I was told I'd receive! Good lord, how can a bank that supposedly represents the greatest country in the world give such poor service? Avoid this bank at all costs and use someone else...

  Response from the owner

  Hello Ron, Thanks for reaching out and for providing your review. The experience you've related is very concerning and we'd like to speak with you about this. Please send us an email at [email protected] with your phone number and reference number 3560. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

• m

  mike goodwin
  1

  Opened a account. Held my funds for over a week, even though it was through a law firm in Arizona. Very large firm, so you know the check was good. Ut a check in again yesterday, once again laced a hold on my check. 10.00 for a cashiers check. WTH, not very customer friendly. I also have Navy Federal and my wife has Wells Fargo. I thought Wells Fargo was bad, but US Bank has got them beat.

  Response from the owner

  Good morning, Mike. Thank you for taking the time to share. I apologize that the hold policy wasn't explained clearly. We'd be happy to go over the account and information in more detail for you. If you'd like to discuss the situation, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4362. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Juli Rasmussen
  5

  I'm not a customer, but I came to this building for a Chamber of Commerce event and had a wonderful time. I took a photo out of one of the windows upstairs and thought I'd share the view.

• K

  Kurt Wright
  1

  Wrote a check to my wife,she was told by the teller that she had to be on my checking account in order for him to cash it,so i guess that means i have to put all of my utility companies,insurance company,etc etc on my account in order for them to cash my checks,im NOT impressed.

  Response from the owner

  Hello Kurt, we're sorry to hear about your wife's recent experience at the branch. This is certainly concerning and we welcome the chance to discuss it further. Please send us an email with your phone number and reference #3414 to [email protected]. We look forward to hearing from you. Kind regards, ^Kortnee

• C

  Chelsea Howard
  5

  I just moved to grand junction and this is the location I went to for help to get some papers notarized for legal purposes !!! It's a very nice bank , I'm used to having to go into a kingsoopers or Safeway because I'm from a large city . I got help from Kristin Lee she was super nice and went out of her way to get me taken care of . I will be coming back to this location for my banking needs

• S

  Steel soldier Gaming
  1

  They charge you excessive amounts just for being poor and getting yourself into a rough spot, basically stole $180 from me because I couldn’t bring my account positive fast enough.... worthless place, with a blatant disregard for their customers lives

  Response from the owner

  We’re sad to hear you feel this way after your visit to this branch. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you would like to discuss this further, please send us an email with your phone number to [email protected], including reference number 7843. One of our Ambassadors will call you within two business days. Thank you and we look forward to speaking with you. ^Jessica

• b

  bradley mcallister
  1

  Went in hoping to open a savings account but tellers were EXTREMELY slow and had no sense of ergency with a growing angry line in from of them. I will be opening an account elsewhere and will NOT be giving us bank my business, I suggest you do the same.

  Response from the owner

  Hello Bradley, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• D

  Darrin Barney
  5

  Cynda is a excellent Banker and I highly recommend her. She has taken great care of any concerns or problems that have had. Thanks Cynda!

  Response from the owner

  Hello Darrin! We are so happy to hear Cynda was able to help you out during your recent visit. We will be sure to pass along your compliments so she knows how much you appreciate her. We hope you have a wonderful day! The U.S. Bank Social Media Team