U.S. Bank Branch S Grand Blvd, St. Louis

U.S. Bank Branch Reviews

• K

  Koko Anthony
  1

  The worst customer service I've experienced in my life!!!!! Extremely racist and unprofessional behavior from the client consultant Mitch Dawdy. His branch manager Jon L. Storey did nothing about behavior, completely unacceptable!!!!!!!

  Response from the owner

  Hello Koko, Thank you very much for leaving your review and for bringing your experience to our attention. What you've described is incredibly concerning to us and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 5816. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. Thanks in advance^Caitlin

• K

  Kevin Childers
  5

  So convenient being right inside Schnucks South City. These mini banks in grocery stores are more or less convenient but so many are just a half step up from an in store ATM. I have to say that US Bank has stepped up their game. All of the minis can offer full services, but few really pull it off. But I've found that US Bank can. They have staffed their minis with fully competent personnel. My kudos to them for making my life so much easier.

• C

  Chad Barnes
  1

  Terrible customer service involving this bank branch. I needed the notary to sign something for work. Instead of explaining the proper procedure, first he had to ask me if I even knew what a notary was, and when I responded yes, he stated then why did you sign this.

  Response from the owner

  Hello Chad, I truly apologize about your recent experience with one of our locations. I assure you we never want any of our customers to feel the way you do. Our goal when customers step foot on our property is that they know they are treated with respect and are being assisted in the best of manners. If you would like to speak with us further surrounding your experience, then please send an email to [email protected] including reference number 6839 as well as your phone number. Either myself or one of my peers will be happy to contact you within 2 business days if not sooner. Until then, please have a great rest of the day. All the best. ^Chris

• E

  Eddie George
  1

  Had a horrible experience here. Brough a small cup of coins to deposit and was told they must be rolled. Even though I have deposited coins at this location in the past and others, the gentleman helping me absolutely refused to help me. Really looking forward to switching from US Bank to Chase once they open in STL.

  Response from the owner

  Hello Eddie, I'm sorry to hear that you weren't able to get help regarding your coins. We'd really like to speak with you regarding your visit. Please send us an email with your phone number and reference number 3004 at [email protected]. Once we receive your number, we'll give you a call within one business day. ^Caitlin

• N

  Noni Boyd
  5

  Always pleasant experience with these guys. Every time I go in here I'm greeted with a smile, not to mention the staff is knowledgeable and takes initiative to advise on my account(not force sell banking products).

• D

  Dee Rivers
  1

  On their website it states that this lobby location is open 10-4 today. I was just there at 10:30 they have a sign up stating that this location is temporarily closed. It was a waste of time. The website needs to be update to reflect that it is temporarily closed.

• J

  Jasmine Miller
  5

  It's right down the street from my house. Never had a bad experience here. Sometimes there is a little wait, but there's always a friendly staff.

• Y

  Ye Moochy
  4

  Good Customer Services could use more help on busy days like the 1st of the month and holiday taxes ect..

• T

  Tyrone Austin Inventions Designs & Concepts
  1

  I use their ATM at the Schnucks branch on Grand and Gravois and got a $5 bill in my $50 bills when I use their ATM machine

  Response from the owner

  I'm sorry to hear you had a 1-star experience at our branch, Tyrone. We would really like the chance to discuss your experience and offer our help in any way we can. Please send us an email with your phone number to [email protected], including reference number 6862. One of our Ambassadors will call you within two business days. Thank you and we look forward to speaking with you. ^Jessica

• C

  Craig Rash
  5

  Great staff ! They are always friendly. John is a Great store manager.