U.S. Bank Branch E Smoky Hill Rd, Aurora

U.S. Bank Branch Reviews

• A

  AvsGirl4Life
  5

  We had an issue with our accounts & needed to open new ones. We didn't have an appointment on a Saturday, but they were able to squeeze us in & get us taken care of. Blaine was very nice & took the time to answer all our questions. He was very polite, friendly & knowledgeable in his position. Would highly recommend doing your banking business at this branch!! Thanks Blaine for all your help!!

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Avs. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kim

• B

  Beth Hood
  5

  We had to have a notary for our out of state closing papers. We didn’t make an appointment but got right in . I just have to say, Vanessa was wonderful! She was polite and patient with us through the whole stack of papers we had to sign. All employees there were very friendly and professional. I would highly recommend this location!!

• W

  Will and Kate Olsen
  1

  Sent me home telling me I could do the wire transfer on my app. It was too big. Then when I came back the manager spent time disputing me instead of helping right away. Wasted my time and gas driving home and back instead of knowing her business

  Response from the owner

  Good morning, thanks for taking the time to leave a review. I apologize that the service you received and experience at this location weren't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5291 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• K

  Khalida Dzhulpayeva
  1

  I was on the line for 20 minutes, while rep was chatting with other customer for 20 minutes. Spoke with rep her name is Carla she pretty rude .

  Response from the owner

  Good morning, Khalida. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5673 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• G

  Gary Walker
  4

  I would not recommend US Banks as viable banking concern One week ago I filled out an online application that said I was accepted. Monday, I took $2150. 00 out of a small amount of cash I have and deposited that. Tuesday the 16th I tried to get on line but to no avail. I spent the next three hours talking to various people about the situation. They were able to find my application but I was told my count would not be available until Thursday June 18th. I again tried to get online but was not given access. I spent over 3 hours talking to different people that were of no help at all. I did speak to a representative at USB main number and was able to speak with a Nicole. she found everything and implied everything was OK and she would email me the information. I waited for an email for 3 hours and called back. I could not reach Nicole but did speak to2 other people that again were no help. today is June 23, 2020 I still do not have my account or money available. I am 80 years old and quiet frustrated. I have been married 60 years have 18 Grand Children never been arrested don't do drugs and am totally disgusted with the extreme lack of professionalism FROM US Banks.

  Response from the owner

  Good afternoon Gary, Thank you for reaching out and sharing your experience with us. I'm sorry that you've experienced such frustration and that you're having difficulty with the opening of your account. We'd really like to speak with you about what happened and to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 6335. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you again soon. ^Caitlin

• A

  Amanda J
  5

  I made an appointment here, which they forgot to put in but they helped me and William was a really nice employee. I appreciated it.

• w

  wes latcham
  1

  We dont take coins here. Are you kidding me arent you a bank sorry you dont have a coin counter maybe one of your three employyes that are standing there can count some quarters.

  Response from the owner

  Thank you for sharing your feedback about your visit, Wes. We apologize you did not get the service you came for. Our in-store branches do not have coin counting services and have no option but to direct you to another location. There are 10 other branches in your area that offer this service. Please visit usbank.com/locations and filter down to coin counter. All the best. ^Larisa

• K

  Kevin Rogers
  1

  I tried to use the notary service and they refused to notarize the documents stating they were incomplete but would not explain what made them incomplete or what course of action was needed to fix it. Then when calling the teller hung up on me... Very disappointing. The mutual clients we were attempting to serve have stated they will not be returning and will be closing their account. I do not blame them.

  Response from the owner

  Thank you for bringing this to our attention, Kevin. It is concerning to us that you were treated this way during your visit. We also don’t like hearing that you were hung up on. We’d like help. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2267. Once we receive your phone number, we'll give you a call within 24 business hours. We look forward to hearing from you. ^Michael

• T

  Tyler Jones
  5

  Would recommend this location. Customer service is prime. Specifically I would ask for the banker Stephen. He's incredibly knowledgeable and is willing to help with anything and everything he can. I felt as If I could trust him, his sincerity, and transparency. 10/10 would bank again.

• J

  Janette Gayle
  5

  Everyone's always very helpful and friendly