U.S. Bank Branch E Capitol Dr, Hartland

U.S. Bank Branch Reviews

• D

  DeAnn Johnson
  1

  Rudest bank I've ever been to. I pulled up to the drive-through window they won't even acknowledge you. They jyst takes your paperwork guess give back your paperwork says you're all done. Very rude very unprofessional. Lacking in customer communications big time

• S

  Steve Karolek
  1

  Took $800 from my balance this afternoon, machine made lots of noise, never gave me any money. 24 hour "customer service" number folks not helpful at all. Hartland police documented the situation. Can't do anything more until tomorrow :( Now "Kim" offers to get back to me within 24-48 business hours. 2-3 calendar days. That is ridiculous. I let "askusbank" know that I have already contacted the branch manager. They're about to lose a 35+ year customer.

  Response from the owner

  Hello Steve, I understand your concern regarding the ATM error that occurred. We will be glad to reach out to the branch on your behalf, but we will need to speak with you first. If you would like us to call you, please email your phone number and reference #2203 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to share your experience. I hope we get the chance to help. ^Kim

• D

  Dave O'Brien
  1

  I scheduled an appointment online earlier this week for 11:45am today as I could not reach anyone at the branch. I received multiple texts and emails confirming the appointment. I showed up and the doors were locked due to COVID. I called the bank the branch. They came out and explained they are currently taking appointments only by phone. It would have been nice to know this prior to my arrival. I was also told I would receive a phone call. That never happened. I called again an hour after my appointment and was told the individual I was to have the call with was on a conference call and would call me back. No apologies. It’s now the end of the business day and still no call. After a recent move this is not a very good first impression for the local branch. Very disappointed in the customer service and lack of appreciation for a 15+ year US Bank customer’s time.

  Response from the owner

  Hello Dave, we appreciate your long time banking relationship, so we hate hearing that you're disappointed with your recent visit. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #7277 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• J

  Jake Huber
  5

  I've used US bank for 10+ years, everyone has always treated me with respect and are very friendly.

• B

  Brianhandson141
  1

  ATM's always out of cash or broken.

  Response from the owner

  Hello, Brian. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• A

  Aaron J. Courtney
  5

  Excellent location, great personal interface into US Bank resources 👍

  Response from the owner

  Hello, Aaron! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team