U.S. Bank Branch Brownsboro Rd, Louisville

U.S. Bank Branch Reviews

• K

  Kristina Schoo Doan
  1

  Highly disappointed in this branch. I called this morning to close an account and the guy I talked to was extremely short with me and told me I needed to go onto my mobile app and delete the account. Completely unhelpful and it was confirmed when I called U.S. Bank customer service that you can’t close accounts via online.

  Response from the owner

  We’re sorry for the poor service, Kristina. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 5265. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• N

  Noah Weatherholt
  1

  Absolutely horrible. Nobody will help me on the phone. I have had this bank account for two weeks and haven't been able to access my account online at all. I have called 4 times now and all they tell me to do is wait another 24-48 hours and try again. I will be terminating my bank account here asap. Horrible work ethic and not the way you treat a customer.

  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service, Noah. We wouldn’t want to lose you without a chance to make things right. We’d like to investigate this concern further. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 1899. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• K

  Karen Rodriguez
  1

  I have been banking with US bank for over 10 years and I’ve had it with this location. I have both my personal and my businesses accounts there. I have had one of my business account hacked twice now in a years time. The second most recent breach was several international transactions. The staff at this location are completely clueless on how to handle any of these issues. I had to call Arthur, at the Germantown branch to actually help with the situation; he knew exactly what to do and what needed to be credited to my account. After calling back today to talk with this branch to credit more fees that should have been credited but, were not, Aubrey was incredibly rude and down right belittling. He said that everything had been taken care of. He cut me off several times during the conversation. I have never been spoken to this way as a client. I am strongly considering moving all of my accounts to an entirely new banking institution...all personal and all business accounts....that’s a total of 8 accounts. This particular location has had so much turnover over the last several years that it’s laughable. They can’t keep the same people nor, can they keep qualified individuals whom provide excellent customer service. I’ve had it with this branch. Do yourself a favor and go see Arthur at the Germantown Kroger; well worth your commute from Holiday Manor.

• m

  mark grote
  1

  This branch continues to be unhelpful in every way. They are terribly under staffed. Bank closed due to snow. All other banks are open. Worthless Employee work ethic. Move your money.

  Response from the owner

  Hello Mark, thank you for taking the time to leave a review. We understand customers banking needs do not stop even due to harsh weather. Please know our number one priority is to make sure our customers are safe at all times. Please send us an email at [email protected] with your phone number and reference number 10270. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• D

  Diana Merritt
  5

  The Saturday staff includes some of the nicest, friendliest and efficient team I’ve ever encountered at a bank. They make banking a pleasure and I appreciate it immensely!

• J

  Jacob
  1

  Awful experience here. Don’t set you up with the best option for an account and instead put you in a pricey one... never banking with them again

  Response from the owner

  We are sorry to see that this was your experience, Ram. Matching the appropriate account to a customer is a key element to the customer's satisfaction. We would like to speak with you to look over the account and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 5072, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• J

  Jonathan Steflik
  4

  Very friendly. Good customer service. Competitive rates.

• B

  Barbara Serrano
  5

  Love this location people are very nice