U.S. Bank Branch Sunset Blvd, Pacific Palisades

U.S. Bank Branch Reviews

• L

  Lynn Anderson
  1

  One of the worse customer service banks in existence. They drop phone calls, do not call back. I am amazed they are still in business in the Palisades.

  Response from the owner

  Hello Lynn, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1226 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee

• J

  Jerry Del Colliano
  1

  Expect a bait and switch as its happened to me twice here US BANK is the worst of banking. They want to think that they will lend to you but only under usury measures. My first issue is was with my home equity loan. They promised me $250,000 and came through for $190,000 - $60,000 shy. They don't care. Take it or leave it. I took it. I was a fool. I wanted to up the limit and they wouldn't give it to me BUT they would give me a $25,000 "personal loan" at 5.45% rate. Everything was good to go I just had to drive into the village and sign the docs. Problem was DESPITE my call to their national call center to confirm the approval of the loan today - they said it was all good. When the presented the docs to me it was $20,000 (down $5,000) and UP TEN PERCENT on the loan. Literally NOBODY said a thing about that on the phone today. I walked out of the bank today. Good Bye. Buyer Beware. 1-star people. You have been warned.

  Response from the owner

  Hello, Jerry. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• B

  Bart Young
  3

  I wanted to become a customer, but was unable to scheudle a mutually convenient time. After several attemps buy phone and email, I could not connect to pin down a time. Maybe my expectations are too high.

  Response from the owner

  Hello Bart, Thank you for reaching out and for bringing this to our attention. I'm sorry to hear that you were unable to schedule a good time to get an account opened. We'd be happy to speak with you and to help with this in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 7605. Once we receive your number, we'll give you a call within 2 business days. ^Caitlin

• E

  Ericka Stith
  1

  Wanted to deposit over 1000 on my mom Account I don't bank with them but my mom does but at the moment she ill sick can't do it her self and they did not let me they did not care and it was cash but no she the teller also had a bit of attitude

  Response from the owner

  I am so sorry to hear your mom is not feeling well, Ericka. It is not our goal to to give you a hard time. The Bank Secrecy Act requires banks to monitor the source of transactions. Cash deposits are difficult to do this with. If you need to make a deposit of over $500 to a US Bank account that you're not a signer on, please use a check, set up an online transfer through Zelle or even perhaps a wire transfer. I hope this makes sense. If you would like to discuss your experience further, please send us an email with your phone number to [email protected]. Please include reference number 1076, one of us will call you within 24-48 business hours or sooner. Thank you and we look forward to hearing from you. ^Larisa