U.S. Bank Branch Main St, Windsor

U.S. Bank Branch Reviews

• T

  Tammy Funk
  1

  Went to the bank in King Soopers, Windsor, the gentleman working was very nice. Unfortunately the two ladies working ( I’m sorry do not know their names) were absolutely rude. Wanted to open a checking account and she told me to come back in 10 minutes cause she doesn’t want me to clog up the line. Are you kidding me? No. 1 there wasn’t anyone in the line. No. 2 you don’t shout to the whole world your customers business as the other lady there asked if I wanted open a checking account right after I just told the the other lady that’s what I was there for. No. 3 we waited 20 minutes and still no service. She was very rude about it. I am actually going to a different bank to open my account. Your customer service is disgusting. I’m only giving one star because of the gentleman working .

  Response from the owner

  Good morning, Tammy. Thank you for taking the time to leave a review. I apologize for the service you received at this location. If you'd like to discuss the interaction in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1016. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• R

  Reed Yount
  5

  I needed to go in to the branch to do some in person documents. I called a head for some questions and got Brandon. A extremely helpful and nice individual. He answered all my questions and educated me on the apps features that I've used for years. He taught me a lot on the app. I went in and was lucky enough to get him to serve me. He did a great job. Very customer service concentrated and genuinely polite. I look forward to banking with Brandon again.

• J

  Jack Jones
  1

  Terrible customer service. No customers and two bank employees but they claim they do not have time to open a basic checking account for an established customer 45 minutes before close. More concern for their personal convenience than the customer. They don't consider that people bank on Saturdays because they can't on weekdays. Not everyone can just come back on Monday. Update: I visited the US Bank in Johnstown, and they opened my account in less than 20 minutes. I highly recommend the branch in Johnstown.

  Response from the owner

  Hello Jack. We apologize for the frustrations caused. Because the account opening process does take some time, we do suggest scheduling an appointment with us to ensure we can devote the time needed. You can visit our website to schedule an appointment, and also apply for most accounts digitally as well. We hope this information is helpful. Thank you. ^Ryan

• T

  Travis Rieder
  4

  All I can say is they know my name evey time I go in there and I get great service.

• C

  Cruz Bonilla
  3

  Just got back from the bank and good bank. But not happy that they don't take coins anymore. I have always taken coins there in the past but I was told that they have never taken rolled coins. I guess being a business owner I will have to find time to make the drive to a regular branch and no longer use the one in the store.

  Response from the owner

  Hello Cruz, I definitely understand needing coins to have coins deposited, especially as a business owner. Thank you for leaving this review and providing this feedback. If you'd like to discuss how this has impacted you further, please send us an email with your phone number and reference number 1968. Our email address is [email protected] and once we receive your number, we'll give you a call as soon as we can within 24 business hours. If you need help finding a branch in your area with hours convenient to you, and a coin counter, please use our locator at https://locations.usbank.com/search.html. I hope this helps! ^Caitlin

• a

  austin v
  5

  Honestly at first my experiences with us bank was not good. I was not very impressed with them but since I receive most of my checks from us bank customers I decided to speak with Brad at us bank about setting up an account. Brad was hands down awesome and made the experience surprisingly delightful! Hats off to Brad and us bank thank you!

• K

  Kristen Pie
  1

  The people here are rude and unhelpful. Their ATM is always malfunctioning and taking money from costumers. Then when it happens the tellers just tell you to call the 800 number when they are capable of taking the cash out and giving it to you. I will be closing my account with this bank due to very poor customer service.

  Response from the owner

  Hello Kristen. We are sorry to see that you had an ATM issue. We would like to speak with you about the malfunction and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3834, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• A

  Alchemist lover creator morales
  1

  They finally open this brass back up and the customer service needs a lot of work especially when they greet someone just a real quick hello will be with you in a minute works very well they really need to learn this

  Response from the owner

  Thank you for leaving your review and for bringing this to our attention. We'd really like to learn more about your experience and to assist however we can. Please send us an email at [email protected] with your phone number and reference number 10436. Once we receive your number, we'll give you a call within 1-2 business days. We hope to hear from you soon. ^Caitlin

• V

  VBB
  5

  I love Esmeralda C. She’s very helpful and friendly. I appreciate you more than you know Esmeralda!

• K

  Keara Franklin
  5

  Brandon & Justin are awesome here! I had an issue and they worked with me. Thank you for all your help!