U.S. Bank Branch Meacham Rd, Schaumburg

U.S. Bank Branch Reviews

• B

  Beth Perry Chien
  1

  Unfortunately, we did not have a good customer service experience while trying to be a new customer to US Bank. Here are the facts. My husband and I had a virtual appointment with (we will call her "D") at the 60 S Meachum road/Schaumburg branch on June 18th. We were to be called back by D to finalize some things on June 21st. Never heard from her. I called in on the 23rd and another lady told me she was out but that she would give D the message and that we would for sure hear from them on the 24th. Nothing. I called in today, the 30th. Another lady told me the same thing. "I will make sure she gets this message and to call you back tomorrow". I asked for the manager. He is out on vacation until 7/6. I suppose there is no one that backs him up while he is out. I can understand some delays as we still live in a Covid world, but i feel like we have had to chase down this rep to give US Bank our business. We are probably going to go elsewhere.

  Response from the owner

  Hello Beth, Thank you for reaching out and for bringing this to our attention. I'm sorry to hear that you've had such difficulty connecting with the manager and that representative. We'd really like to look into this and make sure this is properly addressed. Please send us an email at [email protected] with your phone number and reference number 3479. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• v

  vedat r
  1

  Called at 2:50pm to confirm that I get US bank paperwork to be notarized and been assured that they will in 30min, get there 3:20 pmthey close, i am Mad. This second time they do this to me. By the way they open till 5pm supposedly

  Response from the owner

  Hello Vedat. We’ve temporarily adjusted our operations to promote safety. The branch lobby at this location is open by appointment only temporarily. Visit usbank.com/book to make an appointment. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. Thank you. ^Ryan

• K

  Konrad Borodziuk
  5

  Never had a problem at this branch. Good customer service too

• G

  Greg Toczko
  1

  Be careful with their ATM machine located outside of the branch. It could be not secure.I'm assuming that my business debit card was probably hacked there ( since it was one of the only 3 locations where I used it to take money out and it's the only one of them located outside) and used later on in Chicago by Clark Ave. just recently to withdrawn money which were not even available . (Like I was told : it's "extra layer of customer protection" provided by US Bank to their clients in case of not having enough money while in remote area ). Thank You US Bank. It did work "very well "in my case. Sounds like a bad joke. I was also told that they check out their ATM machines on the daily basis. Really? Looks like I had bad luck not such long ago. Apparently it wasn't one of these good days when they did it.

• K

  Kanubhai patel
  1

  I want give double zero rating for this review, Very bad experience!! because today is Saturday and this location open until 1:00pm but I arrived 12:35 pm and bank closed early then time

  Response from the owner

  We are sorry to see this, Kanubhai. We would like to speak with you about the experience and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3909, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• V

  Victor Telechi
  1

  The atm outside is never working!!! Never coming back to this location, is so hard to fix it?

• V

  Velo Mitch
  5

  Friendly customer service. I was in and out less than three minutes