U.S. Bank Branch E Belleview Ave, Denver

U.S. Bank Branch Reviews

• K

  Kristin Johnson
  5

  I would give this branch a 100/5 stars!!! Kellie & Pete are EXTEMELY sweet, genuine and amazing people. When I lost the key to my safe box, they both handled my emotions and the situation so smoothly. They helped me more than they even understand! Everyone at this bank is always so welcoming, and the staff is super friendly! I'm so happy I will be a apart of this bank and that my work is apart of them. AMAZING!!!!

  Response from the owner

  Thank you for your kind words, Kristin. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• B

  Brent Haase
  1

  I have been a loyal and longstanding member of US Bank's for 20+ years. While they do well with personal accounts, my business banking relationship has suffered and plummeted recently. If you are a small business, I would recommend going elsewhere as I will be. It is a shame as they have a few great managers, however US Bank does not appreciate its small business owners.

  Response from the owner

  Hello Brent, thank you for taking the time to leave a review. I assure you we appreciate all our customers. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 1413. Once we receive your number, we’ll have an ambassador reach out to you shortly after. We look forward to hearing from you. ^Chris

• C

  Chelsea Prehn
  5

  This is my home branch and everyone is always so friendly and helpful when I stop in. Arancely deserves the biggest shout out, as she talks to you like a friend rather than a stereotypical old -school "banker" - thanks for making my visits so enjoyable!

• L

  Lance Patskin
  5

  Update: Things have gotten much quicker since my last post. Wait time in the drive in line is reasonable, usually only one car in front of me. Going inside the bank is great experience as well. Everyone inside is super friendly. Previous review March 2021Plan on 30 minutes or more of waiting in the drive in line. Have to spend an hour out of my work day to drive to and from the bank and wait in line. I hope they open the lobby soon, or expand their hours again. Tellers are friendly and helpful. 3/16/2021 UPDATE. Things have been much better the past few months. I'm glad US Bank figured this out.

  Response from the owner

  Hello Lance, Thanks for taking the time to reach out to us regarding your visit. I know how frustrating long waits can be, especially with a busy work schedule. We’ve temporarily adjusted our operations to promote safety. While the branch lobby is currently closed, the drive thru at this location remains open. You can find a list of nearby locations with open lobbies using the Branch Locator at usbank.com or on the U.S. Bank mobile app. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. I hope you have a great day. ^Caitlin

• s

  soledad rosario
  1

  Worst customer service. Change policy all the times even if you had been going there for years. I hope the owners cancel this account with this bank. I'm sick and tired of the tellers. I hope I don't have to see their faces no more. Keybank is the best!!

• D

  Denise McConeghy
  1

  I’ve been a US Bank customer for over 30 years, and the customer service at this branch is so bad it’s making me reconsider where I’m going to bank. The people here are rude, bitter angry people.

  Response from the owner

  Thank you for taking a moment to share your experience with us Denise. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 0073, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

• J

  James Fisher
  5

  Had an excellent experience today with Tory setting up our US Bank accounts. He was extremely professional and ethical. He never once tried to sell us a product we did not need, unlike one of their unethical competitors. Several customers recognized him when they walked in and he knew them by name. Awesome customer service. US Bank is one of the most ethical companies according to Forbes and after working with Tory today, that was evident. Very refreshing after banking at one of their competitors. Can't wait to bank at this branch for years to come.

• G

  G. G
  1

  The day I opened my account a saw employees sitting quite close to me not wearing masks. The drive thru ATM is always grimy and obviously unsanitized ATM terminals, terrible customer service from ban that seems to be going bankrupt. hence closing so many branches. In one occasion i needed to reset ATM while sick with Covid they requested me to complete transaction in the branch.

  Response from the owner

  Hello G.G. Thank you for taking the time to share your experiences. We'd like to hear more about the interactions you've had. If you'd like to discuss the situation in more detail, please send us an email to [email protected], including your phone number and reference number 9366. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  Claudia Villa
  1

  Not impressed by the branch manager who was okay with me waiting for 40 minutes to get Visa gift cards since he is the only one that can get them from the back room. Only a lady by the name of Destiny at the bank cared that I had been waiting. I truly appreciated her diligence. Just wished the branch manager had the same radar as to customer service.

  Response from the owner

  Hi Claudia, I'm sorry to hear that you had to wait so long to get the gift card you were after. I definitely understand your frustration with this. We'd like to speak with you further about your experience. Please send us an email at [email protected] with your phone number and reference number 2448. Once we receive your phone number, we'll give you a call within one business day. We hope to hear from you soon. ^Caitlin

• C

  C C
  5

  Christal was so friendly and helpful! Thank you!

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, CC. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kortnee